XPT Software Australia Pty Ltd | ContractBusiness Analyst- utilitiesMelbourne, Australia | Posted on 09/07/2026XPT SoftwareAustralia PTY Ltd, incorporated in ****, is a Software Services companyXPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.We have 120+technocrats in Australia working at our clientlocations.
XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.We have served100+ clients globally, fulfilling their onsite-offshoreneeds.Job DescriptionJob SummaryWe are seeking an experienced BusinessAnalyst with expertise in Field Service Management (FSM) for OutageManagement to bridge business requirements and technology solutions for utilityorganizations.
The role involves gathering, analyzing, and documenting businessprocesses, supporting digital transformation initiatives, and deliveringsolutions that improve outage response, field workforce productivity, customerexperience, and operational efficiency.Key ResponsibilitiesBusiness Analysis & RequirementsManagementGather,analyze, and document business requirements from stakeholders, SMEs, andoperational teams.Conductworkshops, interviews, and process-mapping sessions to identify businessneeds and improvement opportunities.CreateBusiness Requirements Documents (BRDs), Functional RequirementsSpecifications (FRS), user stories, process flows,



and use cases.Translatebusiness requirements into functional specifications for developmentteams.Field Service Management for outagemanagmenetAnalyzeand improve field service processes including work order management,scheduling, dispatching, workforce mobility, and asset maintenance.Collaboratewith field operations teams to optimize technician productivity andservice delivery.Supportimplementation and enhancement of Field Service solutions such as SAP SAMor ADMS POAM platforms.Required Skills & ExperienceFunctional SkillsStrongexperience in Business Analysis within Utility, Energy, Electricity, orField Service industries.Understandingof Outage Management Systems (OMS) and utility operations.Knowledgeof Field Service Management processes:WorkOrder ManagementScheduling& DispatchServiceOperationsTechnical SkillsExperiencewith OMS, FSM, GIS, SCADA, CIS, EAM, or ERP integrations.Familiaritywith APIs, data mapping, system integrations, and workflow automation.Experiencewith Power BI, SQL, Azure, Dynamics 365, Salesforce, or similar platformsis advantageous.Knowledgeof Agile tools such as Azure DevOps or Jira.Business Analysis SkillsRequirementselicitation and documentation.Gapanalysis and business process reengineering.Userstory creation and backlog management.Stakeholdermanagement and workshop facilitation.
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📌 Business Analyst- Utilities (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne