Commonwealth Bank of Australia (CBA) is seeking a Senior Manager, Contact Centre Enablement in Sydney to establish and lead the Business Banking CCaaS Run team, delivering reliable, scalable and AI-enabled servicing.You will own the Run roadmap and collaborate across business, technology and operations to mature platforms, migrations and value realization for customers and frontline teams.
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📌 Lead, Ccaas Enablement & Ai-Driven Service Delivery (Sydney)
🏢 Cba
📍 Sydney
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