Opportunity to work in an established rapid growing start up with growing support and development teamsHealthcare, clinical and medical domain exposureOpportunity to support the latest version of the SaaS softwareOur client is a proud Australia and publically listed software firm focused on medical tech.
Established in ****, the company has offering software for the medical clinics, hospitals and healthcare providers.About the roleYou will be the face of the organization providing first line of support (level 1 and level 2) to company's customers and end users for the company's portfolio of software.
You will identifying, documenting and resolving defects in the large-scale multi-tenanted Clinical Applications and Healthcare software platform.Must haves for the role:You'll use your problem- solving skills to assist your customers and resolve IT application related incidents, service requests and problems in a timely and productive manner issues with minimal impact to the businessYou'll be providing support across the company's portfolio of products / applications (such as Saas and traditional applications)Robust problem solving and customer focusStrong communication and customer service skillsRole and Responsibilities:You will work providing provides customer exposure for those who enjoy problem solving, technology, helping customers and building a close relationship with the clients .
Supporting proprietary software products / applicationsTroubleshooting high level issues for clients/end usersProvide customer focussed application support and can translate tech to bring a solution to the clientProvide quality Level 1 and level 2 end user support to customers who are utilising company's SaaS productRespond to requests and incidents following defined processes including escalation proceduresIdentify, investigate, prioritise and resolve issues quickly and efficientlyAssist broader Clinical support team in all aspects of Incident and Problem managementResolve issues as much as possible but at the same time insure issues are documented, raised and escalated to relevant development team and managers
Support, log, categorise, and track incidents reported by customers
Experience and Skills Requirements:Very Strong communication skills (written and verbal) with the ability to understand complex problems and explain them clearlyto end user in easy languageExperience managing and supporting software application servicesMin 2 years' experience in a similar application support roleLocal ANZ Health Industry knowledge/expertise shall be highly regardedExperience with SQL and data manipulation shall be highly regardedAbility to explain business and technical requirements to all members of a teamBroad understanding and knowledge of software development, testing and quality assuranceOn Offer:Competitive RemunerationExcellent capable teamPart of an established Aussie tech firmGreat cultureOther InformationOther titles for this role in other organisation might be: Application Support Analyst, Application Developer, Application Support, Application expert, Cloud Application Developer, Cloud Application Support, Junior Application DeveloperOther Suggested JobsIT Infrastructure(Melbourne - 100% Remote / Work from home (WFH) )IT Infrastructure(Melbourne - All Suburbs )
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