Job DescriptionLead the operation.
Drive performance.
Make an impact.West Coast Bus Charters is one of Western Australia's leading passenger transport providers, operating a modern fleet of approximately 100 buses and coaches across four depots.From contracted school services and private charters through to corporate transport, major events and large‐scale movements, our operation is busy, diverse and continuing to grow.We are now looking for an experienced Senior Operations Manager to take ownership of our day‐to‐day operation and lead the next stage of operational improvement across the business.Based at our Malaga head office and reporting directly to the Director, this is a genuine senior leadership position with responsibility across people, fleet, service delivery, compliance, cost control and operational performance.This is not a role for someone who wants to manage from the sidelines.We are looking for a practical, commercially minded leader who enjoys being close to the operation, developing people, solving problems and making sure the business is prepared not only for today, but for what is coming next.The OpportunityYou will lead our Operations and Scheduling function and play a key role in ensuring hundreds of daily transport movements are delivered safely, reliably and efficiently.Your responsibilities will include:Leading, supporting and developing the Operations and Scheduling teamOverseeing forward scheduling of contracted services, charters and booked workEnsuring the effective allocation of drivers, vehicles and operational resourcesPlanning ahead for high-demand periods and identifying resource gaps before they impact service deliveryManaging operational disruptions, escalations and service recoveryWorking closely with the Workshop Manager on fleet availability, servicing and planned downtimePartnering with Sales & Growth to ensure new and existing work can be delivered efficiently and profitablyUtilising our CMS scheduling and fleet management system to optimise resources and maintain accurate operational informationMaintaining appropriate driver and operational staffing levelsManaging planned leave, absenteeism and workforce availabilitySupporting recruitment, onboarding, training and performance managementBuilding a strong, accountable and engaged operational cultureManaging service complaints, incidents, investigations and corrective actionsMaintaining strong relationships with schools, clients, subcontractors and government stakeholdersOverseeing relevant SBS/PTA reporting, compliance and audit requirementsMaintaining high safety and compliance standards across the operationOverseeing depot standards, facilities and operational equipmentEnsuring fleet presentation and cleaning standards are maintainedMonitoring driver hours, overtime and labour utilisationReviewing subcontractor usage and associated costsMonitoring key operating costs including wages and fuelIdentifying opportunities to improve productivity, fleet utilisation and operational efficiencySupporting management with pricing, margins and operational profitabilityContinually improving operational systems, processes and procedures.What Success Looks LikeYou will know what is happening across the operation and have your team looking ahead rather than continually reacting.You will understand:What needs to happen todayWhether tomorrow is fully resourcedWhere the pressure points are next weekWhat vehicles are available and what is coming off the roadWhere driver hours or overtime can be better managedWhether upcoming work is appropriately staffedWhich issues require action before they become customer problems.You will create clear accountability across people, vehicles, costs and service delivery, while building a culture where communication,



planning and follow‐through are expected.About YouYou are an experienced operational leader who is comfortable making decisions, holding people accountable and taking responsibility for outcomes.You will ideally bring:Minimum 3+ years' experience in a senior operations management roleExperience within passenger transport, charter, logistics, fleet or another high‐volume service environmentStrong leadership and people management experienceExperience managing a sizeable frontline workforceStrong scheduling, rostering and resource‐planning capabilityCommercial awareness and a good understanding of labour and operating costsDemonstrated ability to improve workforce and fleet utilisationStrong customer and stakeholder management skillsExperience managing incidents, complaints and performance mattersStrong problem‐solving skills and sound judgement under pressureThe ability to balance immediate operational demands with forward planningStrong computer literacy, including Microsoft Office and operational management systemsA proactive, organised and accountable approach to leadership.Passenger transport experience will be highly regarded; however, we are also keen to hear from strong operational leaders within logistics, fleet management, mining services, aviation ground operations, distribution and similar high‐volume environments.A current HR licence and Passenger Transport Driver authorisation would be advantageous, together with a Working with Children Check and First Aid/CPR certification, or a willingness to obtain these.The successful candidate should also be willing and capable of assisting with driving duties where genuinely required to support the operation.Due to the nature of passenger transport, some after‐hours and weekend availability will also be required for significant operational matters.Why West Coast Bus Charters?
This is an opportunity to take on a genuine leadership role in a substantial and growing transport operation.You will have:Direct access to and support from the DirectorGenuine ownership of the day‐to‐day operationResponsibility across a fleet of approximately 100 buses and coachesThe opportunity to lead and develop a large operational workforceThe ability to influence systems, processes and how the business operatesA role where strong performance and ideas can make a visible differenceA competitive senior management salary packageOpportunity for ongoing professional and career development.We are looking for someone who doesn't simply identify operational problems — they take ownership of solving them.If you are a strong people leader, commercially minded operator and enjoy the challenge of running a fast‐moving transport business, we would like to hear from you.West Coast Bus Charters is dedicated to providing top‐quality bus charter and school run services across Western Australia.
Our unwavering commitment to safety, dependability, and customer satisfaction has made us a trusted name in transportation.West Coast Bus Charters is dedicated to providing top‐quality bus charter and school run services across Western Australia.
Our unwavering commitment to safety, dependability,



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📌 Senior Operations Manager (Western Australia)
🏢 West Coast Bus Charters
📍 Western Australia