About My Guardian
My Guardian is a leading Aged and Disability Care service provider delivering compassionate, high quality, person centred care.
As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.
The Front Desk Engagement Officer is a rapid-paced frontline role where you will become the first point of contact for our clients, families, carers, and stakeholders.
You will manage a high volume of inbound enquiries, provide exceptional customer service, and ensure calls and requests are efficiently directed to the right teams across the business.
We are looking for people who thrive in busy environments, can think quickly on their feet, and genuinely enjoy helping others.
This is a full-time onsite role in our office in Sydney Olympic Park.
The Role
As a Front Desk Engagement Officer, you will:
Manage a high volume of inbound calls and enquiries
Professionally triage and direct calls to the appropriate departments
Support clients, carers, families, and stakeholders with warmth and professionalism
Handle urgent and sensitive matters calmly and efficiently
Welcome visitors and support front-of-house operations
Monitor shared inboxes and assist with administrative support
Liaise closely with operational and clinical teams




Maintain accurate records and communication notes
Deliver a premium customer experience at every interaction
What We're Looking For
Previous experience in customer service, reception, contact centre, or phone-based support roles
Exceptional communication and interpersonal skills
Ability to multitask and manage competing priorities
Strong problem-solving and organisational skills
A calm, professional, and friendly approach under pressure
High attention to detail and confidence using multiple systems
Experience within aged care, healthcare, NDIS, or community services is highly regarded
Why Join Us?
Join one of Australia's fastest-growing aged care and disability providers
Work from our newly refurbished Sydney Olympic Park head office
Supportive and energetic team culture
Genuine career progression opportunities
Team events, Friday lunches, and a vibrant office environment
Be part of an organisation making a real difference in people's lives
This is a fantastic opportunity for someone who enjoys being at the centre of a busy operation and takes pride in delivering outstanding customer service every day.
Due to the number of applications we receive, only shortlisted candidates will be contacted.

📌 Front Desk Engagement Officer (Sydney)
🏢 My Guardian
📍 Sydney