At
Johnson
Controls,
we're
shaping
the
future
of
intelligent,
healthy,
and
sustainable
buildings.
As a global leader in smart building technologies, HVAC, fire, security, energy efficiency, and decarbonisation
solutions,
we
help
customers
optimise
energy
use,
reduce
carbon
emissions,
and
improve
operational
performance
across
industries
including
data
centres,
healthcare,
pharmaceuticals,
advanced
manufacturing,
and
higher
education.
With more than 140 years
of
innovation
and
industry
leadership,
Johnson
Controls
combines
advanced
technology,
lifecycle
services,
and
one
of
the
industry's
largest
field
service
networks
to
deliver
exceptional
outcomes
for
customers
around
the
world.
About
the
Role
We
are
seeking
a
highly
organised
and
customer-focused
Service
Delivery
Coordinator
to
play
a
key
role
in
the
day-to-day
delivery
of
our
service
operations.
This position is ideal for someone with experience coordinating field service activities, managing customer expectations, and driving workflow efficiency in a fast-paced environment.
While
this
is
not
a
people
management
role,
you
will
be
responsible
for
coordinating
service
delivery
activities,
ensuring
technicians
are
effectively
scheduled,
customers
are
kept
informed,
and
service
outcomes
are
delivered
on
time
and
within
budget.
Key
Responsibilities
Coordinate
the
end-to-end
delivery
of
service
activities
across
a
portfolio
of
customer
accounts.
Raise,
assign,
and
schedule
work
orders
to
technicians
and
subcontractors.
Maintain
regular




communication
with
customers
regarding
service
progress,
updates,
and
resolutions.
Monitor
work
in
progress
to
ensure
service
commitments
and
deadlines
are
achieved.
Ensure
completed
work
orders
are
accurately
closed,
costed,
and
invoiced
in
a
timely
manner.
Track
maintenance
activities
and
ensure
all
associated
documentation
is
complete
and
provided
to
relevant
stakeholders.
Manage
customer
escalations
and
drive
issues
through
to
resolution.
Raise
and
issue
purchase
orders
for
parts,
materials,
and
subcontractor
services.
Support
operational
teams
including
Service
Team
Managers,
Branch
Managers,
Technicians,
and
the
Service
Delivery
Team
Leader.
Coordinate
technician
and
apprentice
onboarding
activities.
Partner
with
Accounts
Payable
and
Accounts
Receivable
teams
to
resolve
invoice
and
payment
queries.
Identify
process
improvements
that
enhance
customer
experience,
operational
efficiency,
and
service
delivery
performance.
What
You'll
Bring
Experience
in
a
service
coordination,
service
delivery,
operations
support,
dispatch,
scheduling,
or
high-volume
customer
service
environment.
Proven
ability
to
manage
multiple
priorities
and




stakeholders
in
a
fast-paced,
KPI-driven
environment.
Strong
customer
relationship
and
communication
skills,
with
the
ability
to
influence
and
build
trust
across
all
levels.
Exceptional
organisational
skills
and
attention
to
detail.
High
proficiency
with
Microsoft
Office
applications,
including
Outlook,
Word,
and
Excel.
A
proactive
approach
to
problem-solving
and
continuous
improvement.
The
ability
to
work
collaboratively
within
a
high-performing
team
while
also
operating
independently.
Experience
with
service
management
systems
such
as
SMAX,
Salesforce,
SAP,
or
similar
platforms
is
advantageous
but
not
essential.
Why
Johnson
Controls?
Join a global organisation that invests in its people, embraces innovation, and delivers solutions that make a meaningful impact on
customers
and
communities
worldwide.
You'll
be
part
of
a
collaborative
team
environment
where
your
contribution
directly
influences
customer
satisfaction
and
operational
success.
Diversity
&
Inclusion
Our dedication to diversity and inclusion starts with our values.
We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success.
Our
high-performance
culture
enables
our
people
to
innovate,
grow,
and
thrive.
We
believe
every
employee
has
a
voice
and
plays
an
key
role
in
shaping
our
culture,
strengthening
our
business,
and
helping
our
customers
succeed.
Ready
to
make
an
impact?
today.

📌 Service Delivery Coordinator (New South Wales)
🏢 Johnson Controls
📍 New South Wales