Customer Care Senior Representative NTT DATA, Inc.
Perth, WA, AUJob DescriptionSelect how often (in days) to receive an alert: Create AlertWith people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
It's our belief in possibility that drives us, but it's our people that make it happen.
At NTT DATA, what you do matters.A Career at NTT DATA Means:Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self.
We're committed to building a people-focused environment where you can shine, no matter who you are.Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities.
Your ideas are embraced, impactful, and keep us agile.Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.Position Overview:As an Inside Sales Representative, you increase our client's revenue by handling incoming calls and initiating outgoing potential customer inquiries, and using company resources, policies, and procedures to provide complete, accurate data.
You will use appropriate technologies and follow processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness.Responsibilities:Establish customer contact by handling incoming calls and initiating follow up outbound calls.Promote products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification,



thoroughly explaining product/services advantages, and assisting with facilitating physician communication as necessary.Resolve customer concerns by providing appropriate information regarding products and services.Record customer information and maintain database by obtaining, entering, and verifying required data.Ensure quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standardsFacilitate sales process by communicating/sharing information with appropriate internal and external contacts.Complete and ensure accurate validation of insurance benefitsProvide customer follow-up as requiredContribute to departmental objectives by accomplishing required contact and sales results and ability to track and report progress of sales results.Requirements:Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is preferredAn ability to build rapport with customersAn ability to navigate multiple computer systemsAn ability to pronounce the 52 States of America and refer to guide to access abbreviationsAn ability to work in a target-driven environmentProficiency in Microsoft office programs and general computer operationsAbility to learn and follow basic direction on processMust have mastery of the English language, both oral and writtenMust be detail-oriented and organized to maintain accurate recordsMust have the ability to focus and work quicklySense of urgency in reporting any concerns to immediate supervisorHigh School diploma or equivalent required1-2 years' experience working in the medical field preferredInclusion.
Belonging.Unleashing the power of being unique.At NTT DATA what you do matters.
Because here YOU can.Protect, Grow, and Succeed with an Industry Leader.Are you an experienced customer retention specialist or commercially minded account manager who excels at turning around challenging customer situ
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📌 Customer Care Senior Representative (Perth)
🏢 Ntt Data
📍 Perth