What Ability | Kew, Melbourne | Full-time, Permanent
Join What Ability, a rapidly growing NDIS-registered disability service provider operating across four states in Australia.
We don't just provide support - we create engaging, fun experiences that help people with disabilities live their best lives.
With a national team of over 800 support workers, including professional and semi-professional athletes, our approach is simple: put happiness first.
We're looking for a people-focused Respite Manager to support Victoria Short Term Respite services.
About the Role
This is a hands-on leadership role responsible for delivering incredible camp experiences for people with disabilities across Victoria.
You'll coordinate the planning and delivery of respite end-to-end - from participant bookings and logistics, through to on-the-ground support and post-respite follow up.
You'll work closely with Respite Leads, participants, families, and the national team to make sure every respite runs smoothly, safely, and is genuinely fun.
This role combines operations, people leadership, logistics, and problem solving, making it ideal for someone who thrives in a fast-paced environment and loves bringing experiences to life.
Key Responsibilities
Coordinate and oversee the delivery of respite across VICAllocate and support Respite Leads and respite staffManage respite logistics including accommodation, transport, and resourcingMonitor budgets and ensure respite services are delivered efficientlyBuild relationships with participants and families, and manage respite enquiriesCoordinate participant bookings and ensure all details are confirmed ahead of respiteCommunicate key information clearly with families and stakeholdersOversee Supportmate updates, participant needs,



and support documentationEnsure staff documentation and compliance requirements are up to dateManage task tracking systems (JIRA) and follow up on outstanding itemsReview respite documentation including progress notes, timesheets, and medication chartsSupport incident management and ensure reporting is completed correctlyManage feedback and complaints in a timely and professional wayEnsure all respite services meet NDIS Practice Standards, Child Safe Standards, and internal policiesOversee risk assessments and ensure participant safety and wellbeing at all timesTrain, coach, and support Respite Leads and respite staffSupport recruitment, onboarding, and development of respite team membersIdentify opportunities to grow camps and build community connections in VIC
About You
You're someone who loves bringing people together and creating meaningful experiences.
You might come from a background in disability services, events, or operations, and you're confident coordinating teams, managing logistics, and building solid relationships.
We're looking for someone who is:
Organised and able to juggle multiple moving partsA strong communicator who builds trust with participants, families, and staffProactive and solutions-focusedCalm under pressure and adaptable in a dynamic environmentPassionate about creating safe, fun, and inclusive experiencesExperience in the disability sector is highly regarded, but attitude, initiative, and energy are just as important.
Why You'll Love Working Here
Be part of a fast-growing, purpose-driven organisationWork with a passionate and supportive national teamMake a genuine impact in the lives of people with disabilitiesGrow your career as What Ability continues to expand
The Details
Based in VIC (with travel to camps as required)
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📌 State Respite Manager (Melbourne)
🏢 What Ability
📍 Melbourne