THE ROLE
Client outcomes and experience
Own a portfolio of clients, including complex or high‐value engagements
Act as a trusted senior contact, resolving issues with sound judgement
Ensure clear, timely and professional communication
Influence client retention, confidence and long‐term relationships
Act as escalation point for complex or high‐risk matters
Quality, compliance and risk
Ensure all work meets professional, regulatory and ethical standards
Exercise independent judgement on non‐routine technical matters
Identify and manage risks to clients and the firm
Maintain oversight of team outputs and ensure quality through review and leadership
WIP and fee recovery
Manage workflow, scoping and allocation of work across the team
Drive sustainable fee performance and recoverability
Review WIP and invoicing aligned with firm expectations
Team leadership and development
Lead, coach and mentor team members
Build capability, judgement and confidence in others
Provide timely feedback, guidance and escalation support
Lead performance and development discussions,



ideally with experience using formal review processes such as half-yearly reviews
Ideal Candidate
7+ years' skilled experience in public practice accounting
Demonstrated experience leading people and managing outcomes
Proven ability to exercise independent judgement in complex situations
Strong client management and relationship skills
High level communication and influencing capability
Strong organisational skills with ability to manage competing priorities
Commercial mindset with an understanding of fees, workflow and performance
Degree in Accounting or Finance
CA or CPA (completed or working towards)
Detail focused, organised and reliable with strong time management and the ability to manage competing priorities
Clear written and verbal communication skills and able to build positive working relationships with clients and direct reports
Systems experience
Xero, MYOB
BGL 360, MYOB AE, CAS (highly desirable)
Intermediate MS Office

📌 Manager (Western Australia)
🏢 Letizia Palmer
📍 Western Australia