Customer Service Officer integratedliving Australia Ltd NSW, AUCustomer Service Officer – Carrington Contact CentrePermanent Full time | Carrington | Rotating 7-Day RosterAre you passionate about delivering exceptional customer service and making a meaningful difference in people's lives?
integratedliving is seeking a motivated, compassionate and solution-focused Customer Service Officer to join our Carrington Contact Centre in a Permanent Full-Time position working across a rotating roster, 7 days a week.This is a fantastic opportunity to join a purpose-driven, not‐for‐profit organisation where your work directly supports clients, Support Workers and community partners across Australia.About the RoleAs a Customer Service Officer, you'll be the first point of contact for our clients, Support Workers and community vendors.
You'll provide clear information, resolve enquiries and deliver empathetic support to people who may be navigating complex or challenging situations.You'll be part of a collaborative and supportive team where quality service, compassion and finding solutions are at the heart of what we do.Key responsibilities include:Deliver high-quality and professional customer service across multiple communication channelsRespond to enquiries and complaints with empathy, efficiency and confidenceAccurately record client interactions and updates in internal systemsProblem‐solve and think creatively to support client needsAdapt to a fast‐paced and constantly evolving environmentWork collaboratively with colleagues and stakeholders to achieve positive outcomesContribute to a supportive,



inclusive and positive team cultureAbout YouWe're looking for someone who:Has proven customer service experience and a genuine people‐first approachIs a confident and clear communicator with strong attention to detailCan manage sensitive or challenging conversations with professionalism and empathyIs adaptable, resilient and comfortable working in a dynamic environmentCan confidently work across a rotating 7‐day rosterUnderstands that flexibility with working days and hours is important to meet the needs of our clients and servicesIs motivated by the opportunity to make a meaningful differenceWhy Join integratedliving?
Permanent Full‐Time employment with a rotating 7‐day rosterSupportive and collaborative leadership teamMeaningful work contributing to improved aged care servicesNot‐for‐Profit Salary Packaging – increase your take‐home payGenerous employee benefits and recognition programsAccess to Perkbox, with 9,000+ discounts across groceries, shopping, travel, fitness and moreProfessional development and career progression opportunitiesInclusive, safe and respectful workplace cultureFree and confidential Employee Assistance Program (EAP)About Usintegratedliving is an industry‐leading provider of person‐centred care, supporting clients across rural, regional and remote communities.Our dynamic and values‐driven culture is focused on helping people live well, independently and connected to their communities – at home, where they want to be.If you're a customer service professional who thrives in a fast‐paced environment, enjoys solving problems and wants to make a genuine difference in people's lives, we'd love to hear from you.Flexibility is key for this role, as the Contact Centre operates across a rotating roster 7 days a week.
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📌 Customer Service Officer (New South Wales)
🏢 integratedliving Australia
📍 New South Wales