Close to public transport | Sydney CBD | Funky Offices | Employer of choice Attractive remuneration package | Full time permanent position | Fun Team Growing Business | Continuous Learning and Study Support | Industry leader Our Client is an established Australian-owned financial services organisation and an Employer of choice.Our Client Our Client is an established Australian-owned financial services organisation specialising in debt resolution and customer support, committed to ethical practices, innovation and fostering professional growth within a collaborative team workplace.The RoleThis position involves assessing and managing customer hardship applications with a focus on fair, compliant and empathetic outcomes in line with regulatory requirements.Negotiate and establish repayment arrangements including payment plans, settlements and temporary relief optionsConduct financial assessments reviewing income, expenses and repayment capacity while identifying vulnerable customersEnsure all interactions and records meet ASIC guidelines, NCCP obligations and industry standards using the CRM systemMonitor arrangements,



follow up with customers and liaise with operations, compliance and management teamsEscalate complex matters or complaints and contribute to improving internal hardship policies and proceduresRequirementsMinimum 3 years' experience in hardship, collections or credit managementProven background in debt collections with sound understanding of ASIC requirements and NCCP obligationsExcellent negotiation, communication and problem-solving skills for handling sensitive conversationsHigh attention to detail, organisational skills and ability to manage high-volume casesExperience with collections or CRM systems and a professional, empathetic, ethical mindsetRemuneration and BenefitsCompetitive $80k package based on experienceSupportive and professional team environmentOpportunities for career growth and advancementOngoing training and professional developmentCollaborative workplace focused on ethical practicesRegular corporate incentives
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📌 Hardship Officer (Sydney)
🏢 Byron Thomas Recruitment
📍 Sydney