Cronulla-Sutherland Sharks Football ClubFull Time3 Oct ****DescriptionLove sport, live for game day and want to turn your passion into your career?
At the Cronulla Sharks, our members and fans are at the heart of everything we do.
We're looking for a passionate and driven Membership Coordinator to join our Membership team and play a key role in creating an outstanding experience for Sharks members and fans.This is an chance to work behind the scenes of a professional sporting club, helping bring membership programs, game days, fan events and member experiences to life across the NRL and NRLW seasons.About the RoleReporting to the Membership, Data & CRM Manager, you'll play an important role in the day-to-day delivery of the Sharks' membership experience, with a strong focus on game days, fan engagement and membership sales and servicing.You'll be responsible for:Managing day-to-day membership and customer enquiries, including being an escalation point for the wider membership and customer service teamsSupporting membership sales, renewals and servicing programs throughout the yearHelping deliver member and fan events, including player appearances and game day activationsSupporting loyalty, nurture and fan engagement programsWorking with the team to develop new ways to attract and engage fans across NRL and NRLW match daysSupporting Membership and Ticketing initiatives, sales campaigns and customer experience strategiesSupporting the delivery of membership and ticketing KPIs, including retention,



sales and member satisfactionAbout YouWe're looking for someone who is passionate about sport, confident working with people and motivated by creating great experiences for fans.To be successful, you'll bring:Experience in membership, ticketing, customer experience, sales or a similar roleA genuine passion for sport and an understanding of what makes being a fan specialExcellent communication and interpersonal skills, with the confidence to engage with a wide range of peopleA customer-first mindset and the ability to understand needs and find practical solutionsA proactive, outcome-focused approach and the confidence to work autonomouslyA natural ability to solve problems, take ownership and get things doneConfidence working with membership or ticketing systems; experience with Ticketek Webpos, Ticketmaster Archtics or similar systems will be highly regardedFlexibility to work outside standard business hours, including game days, events and other Club activitiesWhy Join the Cronulla Sharks?
This is more than a membership role – it's an opportunity to be part of professional sport.You'll join a Club where you can see the impact of your work every game day, connect directly with passionate fans and play a part in creating the experiences that keep our members coming back.If you're passionate about sport, great with people and ready to turn your love of the game into a career, we'd love to hear from you.We appreciate the time taken by everyone who applies.
Due to the high volume of applications, only candidates shortlisted for the next stage will be contacted.
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📌 Membership Coordinator (Sydney)
🏢 Cronulla-Sutherland Sharks Football Club
📍 Sydney