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Job Description:
Main Duties and Responsibilities
The
Operations
Coordinator
is responsible for
monitoring
all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines.
Work with our operating system "Maestro" to
Plan, execute and
monitor
import & export shipments
Coordinate collections, deliveries, drop offs and recoveries with other departments /
Marken
Offices / Agent and drivers.
Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries.
Process temperature sensitive shipments designed for the
special requirements
of the Cold Chain transportation processes
Prep and maintain
temperature controlled
shipments as
.
Provide the proper documentation to the agent/
Marken
Driver for collections, deliveries, drop offs and recoveries.




Confirm that every recovery is complete by matching the information against the manifest during reception process.
Provide expedited dispatch to tender the shipments
immediately
after collection and alert the receiving agent/office.
Notify any discrepancies to the respective department, agent or
Marken
Office and update Maestro accordingly.
Confirm that the shipment is OK to Send to
final destination
and obtain Master Airway Bill "MAWB" consignment instructions.
Define the best possible route to dispatch the shipment to its
final destination
.
Condition shipments as
and update the proper milestones in Maestro.
Obtain a booking with the airline and consign the MAWB as instructed.
Enter the Route Leg for International Flights.
Send the Alert through Maestro.
Coordinate with Dispatch the drop off to the Airline as per the respective SOPs.
Use Daily Schedule Report and update Maestro with all departures from the airport
Handling of irregularities
Perform
additional
administrative work
as deemed
necessary.
Qualifications
Professional experience in customer service operations, preferentially in
the international
air freight,
logistics
or distribution.
Preference for existing knowledge and experience of the pharmaceutical and clinical trial industry
Commitment to quality and attention to detail
Strong customer focus
Team player / self-dependent / motivated to succeed
Proficient in MS Office / Excel / Word
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

📌 Operations Coordinator (South Australia)
🏢 Ups
📍 South Australia