Position Objective:
Effectively and courteously process orders, prepare correspondence, and conduct inquiry as requested by the customer, sales, marketing and customer service management.
Represent Arsenault in a positive manner while interacting multiple times a day with key customers.
Provide additional customer support through detailed follow-up from order processing to delivery of the product.
Essential Duties:
Perform all order entry, maintenance, and inquiry along with other duties as assigned.
Communicate all backorder and order issues to customers on a regular basis
Communicate with procurement and or distribution to expedite customer needs
Monitor orders and inventory position as needed to maximize service and reduce inventory and inventory handling costs.
Analyze stock positions and address concerns for customers
Represent Arsenault in a positive and professional manner while interacting multiple times a day with key customers
Responsible for the resolution of routine questions and problems.
Provide alternative suggestions to satisfy customer requirements when necessary
Must make sound decisions based on customer, company and employee needs, while ensuring compliance with department and company policies and procedures
Seek to understand and anticipate the unique needs of customers
Responsible for maintaining a professional relationship with customers
Create a positive customer experience through professionalism, knowledge and effort by creating a climate in which the customer has confidence.
Retain knowledge of and understand the requirements provided for the performance of all duties.
Analyze job related information and make decisions based on previous experience.




Use good judgment to control call interaction and when possible strive for single call resolution
Personally promote a positive work workplace by exemplifying honesty, integrity and passion
Physical Requirements:
Must be able to view computer screen for long periods of time.
(up to 10 hours)
Must have the ability to enter information using a computer keyboard for extended periods of time (up to 10 hours).
Sitting for extended periods of time is required (up to 10 hours).
Stretching and periodic standing in the work area are encouraged.
Must be able to work in a phone intensive environment taking up to 200 phone calls per day.
Must be able to work in a structured environment with a high level of accountability.
Must be able to bend, reach above ones head and occasionally lift up to 16 kilos
Ability to adjust to the stress of meeting deadlines.
Training Requirements:
Training will address the essential duties required of this position.
This position will require continuous product and technical training.
Various Systems training required to perform tasks
Other Requirements:
Living in Australia
High School Certificate, Bachelor Degree preferred
Minimum of 2 years of Customer Service, sales or other highly interactive service experience
Clear, professional and concise communication skills; written and verbal.
Must have proficient adaptable computer skills
Basic mathematical skills
Self-motivated and possess excellent organizational skills.
Required Competencies:
Manage Work
Build Customer Satisfaction
Continuous Improvement
Collaborate
Note: This Job Description is not intended to describe every element of the position.
From
time to time staff may be asked to perform various job related duties not listed.

📌 Customer Service Officer (Perth)
🏢 Arsenault
📍 Perth