Full-Time Position
Smiths Beach Resort is a luxury beachfront resort located in the heart of the Margaret River wine region.
We are currently seeking a professional, guest-focused Guest Experience Agent to join our Front Office team.
This is a hands-on hospitality role combining front-office operations and reservations support in a relaxed, luxury resort environment.
About the Role
As a Guest Experience Agent, you will be one of the first points of contact for our guests and play an important role in delivering a welcoming and memorable experience throughout their stay.
You will assist with daily front-office operations, guest enquiries, accommodation bookings, and general guest services, while maintaining a high standard of customer care and professionalism.
Key Responsibilities
Welcoming guests and assisting with check-in and check-out
Responding to guest enquiries via phone and email
Assisting with accommodation reservations and booking enquiries
Entering and updating reservations within the booking system
Providing guests with resort and local area information
Managing guest requests and general front office administration
Processing payments and maintaining accurate guest records
Working closely with housekeeping and other resort departments
Delivering professional and personalised guest service at all times
About You
Previous hospitality or customer service experience preferred




Experience using RMS or similar property management and booking systems
Strong communication and interpersonal skills
Professional presentation and a positive attitude
Ability to work well within a team environment
Comfortable managing phone, email, and guest enquiries
Strong attention to detail and organisational skills
Flexibility to work weekends, public holidays, and peak trading periods as required
Working Hours
This is a full-time position with standard rostered hours generally between 9:00am and 5:30pm.
Additional flexibility is required during peak periods and high occupancy, with shifts occasionally rostered between 8:00am and 7:00pm based on operational requirements.
What We Offer
Supportive and friendly team environment
Staff discounts and resort perks
Career development opportunities
The opportunity to work in one of Western Australia's most beautiful beachfront location
Only applicants with a Resume and cover letter outlining why they would be suitable for the position will be shortlisted.
Valid Driver Licence
This position is only applicable for Permanent Australia Residents or holding a visa with no work restrictions.
If you are passionate about hospitality and enjoy creating exceptional guest experiences, we would love to hear from you.
Please apply with your resume and a short cover letter.

📌 Guest Experience Agent (Western Australia)
🏢 Smiths Beach Resort
📍 Western Australia