We are actively seeking an experienced, reliable Customer Service Representative to join our team!
Our client is a well-known national company in the Plumbing Industry.
We are currently looking for an experienced Customer Services Representative to join their team located in a brand-new premises in Yennora, NSW.
Reporting to the General Manager, you will be responsible for improving the overall sales and administration efficiency and effectiveness of Silver Water Plumbing
The hours for the role will be
8:00am-16:30pm Monday to Friday
This is a temp to perm position,
APPLY NOW
and
reap the benefits!
Your duties will include
:
Lead Silver water customer service team as per company procedures
Schedule jobs in an efficient manner whilst balancing this objective against the customer's needs
Ensure a minimum of 5 homes safety audits /inspections are booked weekly
Assigning accountabilities, planning, monitoring conversion rates, and appraising job results.
Promote & enforce adherence to company policies and procedures by all team members
Be accountable for ensuring customer complaints are dealt with immediately and resolved within a time frame
Ensure daily reports are submitted within agreed timeframes
Complete analysis of reports to identify trends and potential problems
Greatly contribute to optimising output of the team to complete tasks, and perform in an efficient manner
Taking inbound jobs and converting enquiries to jobs for our service team
Working closely with dispatch team to schedule technician to jobs within booking time frames
Multi-tasking, being on the phone for most of the day,



handling both inbound and outbound calls, whilst attending to general administrative tasks.
Making outbound calls for quote follows-ups and ensuring clients are satisfied with our service
Keeping clients informed about when parts will arrive and setting expectations for a job installation
Maintaining strong relationships with technicians, team members and clients
Requirements
The
Customer Service Administrator
position is one of leadership, reporting to the General Manager and is responsible for a wide variety of activities including Leadership & Mentoring to the customer service team.
Call centre, administration ad hoc experience preferred (minimum 12 months)
A confident bubbly attitude, as you will be the first point of contact for the company
The necessary skills and knowledge to provide leadership in a service environment
A strong knowledge of the plumbing industry, with the ability to manage all task assigned and carry out all ad hoc duties relating to this position
Maintain a minimum conversation rate of *****% of total inbound calls
Meet all objectives of the current job description as per guideline of duties above
If this sounds like you, don't delay APPLY NOW!!
Advantages
This is a great opportunity to join an innovative and growing company
Free on site parking available and accessible via public transport (Yennora station located 3 mins away from site)
Flexibility with hours, ongoing training and development opportunities
Frequent team building activities
Immediate start available for the right candidate
Temp to perm position - competitive salary and negotiable depending on experience

📌 Customer Service Representative (New South Wales)
🏢 Essential Recruitmentnsult
📍 New South Wales