18th August, ****
THE OPPORTUNITY
We are seeking enthusiastic
Retail Sales Crew
members to join our team at
Melbourne Airport
.
In this fast-paced airport retail workplace, you will play a key role in delivering exceptional customer service to international travellers while supporting store sales and daily operations.
You will engage with customers, and promote our wide range of global brands across beauty, liquor, confectionary, and luxury products.
Reporting to the Sales Manager, this role is ideal for someone who enjoys working with people, thrives in a busy retail environment, and takes pride in delivering excellent service.
KEY RESPONSIBILITIES
Engage customers with a friendly and approachable manner
Process sales transactions efficiently using POS systems
Communicate current promotions and product information to customers
Maintain excellent product knowledge across Lotte Duty Free's brand portfolio
Ensure shelves are well stocked, organised, and presented to a high standard
Ensure adherence to customer purchase conditions and airport safety procedures
ABOUT YOU
Proven experience in retail, sales, or customer service
Excellent communication skills
Professional and vibrant personality
Ability to work in a fast-paced, team-based environment
Responsible Service of Alcohol (RSA) certification is required
Ability to speak a second language (highly regarded but not essential)
WHY JOIN LOTTE DUTY FREE
Monthly Sales Commission Program
Team Discount Program
Airport Retail Stores Discount (10% -20%)
Free Car Parking
Uniform & ASIC Pass Provided
Sales & Product Training Program
Employee Assistance Program




Lotte New Employee Induction & Safety Leagues Program
Long-term Career & Professional Development Opportunities
Recognition of Service Awards ($ Gift Cards)
Safe, Diverse & Inclusive Work Environment with a Supportive Culture
ABOUT LOTTE DUTY FREE
Lotte Duty Free
is one of the world's leading retailers, operating across 17 locations in 6 countries and 11 airports.
Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more!
Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.
Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.
DETAILS OF THE ROLE
Location: Melbourne Airport
Full time position: 76 hours' fortnightly
Part time position: 60 hours' fortnightly
2 week rotating roster
Availability to work a flexible schedule including weekends and public holidays
HOW TO APPLY
If you're a passionate sales person who values teamwork, customer connection, and a fast-paced luxury environment, we'd love to hear from you.
Click
Apply Now
to submit your resume and cover letter.
Applicants must be at least 18 years old, hold full Australian working rights, and pass required customs and police clearances.
It is essential to have your own form of reliable transport due to the early/late hours of work.
Only candidates that are successful for short listing will be contacted.

📌 Retail Sales Crew (Melbourne)
🏢 Lotte Travel
📍 Melbourne