Company Description
Discover Sofitel Sydney Wentworth – Where Heritage Meets Modern Luxury
Embark on a journey of luxury and excellence with Sydney's iconic first international 5-star hotel!
Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of the
French Zest
and Sofitel luxury.
Following the successful relaunch and transformation of Sydney's iconic landmark, we are setting a new benchmark for excellence.
Discover the perfect blend of classic European style and Sofitel Luxury, with 436 beautifully appointed rooms and suites, modern meeting and event spaces, contemporary cuisine with a French twist, and our executive Club lounge - Club Millésime
.
Job Description
Deliver
luxury service
consistently, embodying Sofitel's values of Excellence, Plaisir and Openness.
Lead, coach and support the Front Office team throughout daily operations, ensuring a seamless and personalised guest experience.
Oversee Front Office procedures and brand standards, supporting team training and communicating operational updates.
Perform Front Desk duties as required, including check-in and check-out, guest requests, account enquiries and issue resolution.
Coordinate VIP arrivals, group requirements, room allocations and communication across hotel departments.
Manage guest accounts and open folios, supporting credit processes and ensuring accuracy across Front Office transactions.
Drive hotel promotions, upselling opportunities and
Accor Live Limitless
(ALL) enrolments while supporting departmental targets.
Support roster planning, onboarding and payroll administration, while proactively resolving guest concerns and maintaining smooth operations during peak periods or system disruptions.
Qualifications
Previous experience in a




luxury hotel Front Office
environment.
Team Leader or supervisory experience highly regarded.
Current
RSA and First Aid
certification.
Solid Front Office operational experience, including check-in/out, billing, payments and guest account management.
Proven ability to lead, train and motivate a team, with exposure to rostering and shift coverage.
Strong guest service and problem-solving skills, with the ability to resolve concerns professionally and empathetically.
Proficiency in
Opera Cloud PMS
, including front and back-office functions and manual procedures during system outages.
Competency in Microsoft Office and other relevant communication systems.
Additional Information
Why Join Sofitel Sydney Wentworth?
We value our people and offer:
Global discounts on accommodation, dining, bars and more across
100+ Accor hotels and partner venues worldwide
Generous leave entitlements, including
birthday leave
and
up to 12 weeks parental leave
30% team member dining discount
across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
Career development opportunities within a
globally recognised luxury hospitality brand
Ongoing learning and development, working alongside
industry leaders
A
complimentary hotel stay package
to celebrate your work anniversary
Free 24/7 access to our
Employee Assistance Program
for confidential wellbeing support
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full working rights in Australia are required for this role.

📌 Front Office Supervisor (New South Wales)
🏢 AccorHotel
📍 New South Wales