We are seeking customer-focused individuals who would like to be considered for future Customer Banking Specialist opportunities across our Adelaide CBD branch network.
Whether you're looking for full time or part-time opportunities, we'd love to hear from you if you're passionate about delivering exceptional customer experiences and helping customers achieve their financial goals.
See yourself in our team
The Retail Bank is the public face of CommBank, supporting customers in branches, over the phone, through video conferencing and online.
Together, we deliver a seamless banking experience for more than 10 million personal and small business customers across Australia.
Do work that matters
As a Customer Banking Specialist, you'll work collaboratively with Branch Managers and colleagues across our Perth CBD network to deliver outstanding outcomes for every customer.
You'll build trusted relationships, identify customer needs and connect customers with the right banking solutions and specialists to help them achieve their goals.
More specifically you will:
Build a personal connection with customers through meaningful conversations
Work with customers to help them use our in-branch technology and digital banking options
Complete Financial Health Checks to assess customers' financial needs and identify any changes
Perform interviews and process applications for personal loans, credit cards and associated products




Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement
We're interested in hearing from people who
Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.
If this sounds like the role for you then we would love to hear from you.
Apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply
through
Sidekick
to submit a valid application.
We're keen to support you with the next step in your career.
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Advertising End Date: 30/10/2026

📌 Branch Customer Service Roles - Adelaide Cbd (South Australia)
🏢 Commonwealth Bank Of Australia
📍 South Australia