Description
Location: Melbourne, Yarra Falls (Hybrid)
This is a hybrid position based either in our Melbourne Yarra Falls location.
We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week.
Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Do you like helping people?
Are you good at communicating with people?
Do you accurately follow processes?
Would you like to belong to a first class, friendly customer service team?
Free onsite parking and gym.
A role you will love
You'll join a friendly, high-performing Utilities Customer Service team, acting as the first point of contact for customers via phone, email, and webchat.
Your focus will be delivering excellent customer experiences through accurate processing, strong communication, and strict adherence to established processes.
Find out more about Computershare Utility Services
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Some of your key responsibilities may include:
Respond to customer enquiries via phone, email, and webchat, consistently exceeding customer expectations
Achieve first-call resolution by following defined processes
Identify customers with complex needs and refer them to appropriate support services
Deliver high-quality service to internal and external stakeholders
Participate actively in team meetings and knowledge-sharing forums
Take ownership of personal development and continuous improvement
Identify and contribute to improvements in productivity, quality, and service delivery
What will you bring to the role?
Excellent listening, verbal, and written communication skills
Strong attention to detail and commitment to process adherence
Passion for delivering exceptional customer experiences
Ability to learn quickly and work confidently across multiple IT systems
Robust problem-solving skills with a logical, methodical approach
High energy, initiative, and motivation to succeed
Rewards designed for you
Flexible work
to help you find the best balance between work and lifestyle.
Health and wellbeing
rewards that can be tailored to support you and your family.
Invest in our business
by setting aside salary to purchase shares in our company, you can receive a company contribution as well.
Extra rewards
ranging from recognition awards and team get togethers to helping you invest in your future.
And more.
Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow.
Our careers hub will help you find out more about our rewards and life at Computershare, visit
computershare.com/careershub