Description
The purpose of this position is to monitor and review the overall performance of shared services team ensuring objectives are met including scheduling, workshop repairs, and delivery of service.
Manage and motivate the shared service team and ensure continual outstanding customer service.
Key Responsibilities
Supervise the achievement KPI's of the national admin team and oversee the performance of the shared services team.
Ensure compliance to company policies and procedures
Assist in development of service procedures and documentation requirements.
Liaise with customers re time-critical service delivery (e.g. product repairs)
Ensure the Service Administration Team achieves its objectives and KPI's re -
Order Book Management – Service Contracts
Invoicing
Purchasing - raising/receipting of purchase orders
Project co-ordination for scheduled jobs
Stock transfer processing
Filing
Timely job closure
Liaising with customers/suppliers
Fleet Management
Spare parts transaction to 3
rd
parties.




Coach team members to achieve performance objectives & develop individual competence
Foster teamwork/cohesiveness across the team.
WHS, Environment & Quality:
Comply with all Work, Health & Safety, Environment and Quality obligations
Actively promote safety in the workplace
Employees reporting to Incumbent
3
Main contacts within Company
Service Operations
Finance
HR
Shared services team
Main contacts outside the Company
Major Key Customers
Specialist Knowledge:
High level time management
High level interpersonal skills
Solid customer service ethic
Computer literacy at intermediate level
Team leadership and coaching skills
Proven Process improvement skills
Practical Experience:
3-5 years in service administration
Strong commercial acumen
Personal Characteristics:
Communication skills
Collaboration
Leadership skills
Business acumen
Problem solving skills
Customer Service

📌 National Service Admin Supervisor (New South Wales)
🏢 Vertiv Group
📍 New South Wales