Operations & Sales Support Specialist
Sales Operations | Supply Chain & 3PL | Microsoft Dynamics 365 Business Central
Sydney | Full Time
AquaShield Australia is looking for an experienced
Operations & Sales Support Specialist
to join our growing Australian business.
This is a hands-on role sitting at the centre of our
Sales, Supply Chain, 3PL and Finance operations
.
You will help ensure customer orders move smoothly from receipt through to delivery, while taking day-to-day ownership of our Microsoft Dynamics 365 Business Central processes and master data.
We are looking for someone with
strong, practical experience using Microsoft Dynamics 365 Business Central
, ideally within a wholesale, distribution, FMCG, consumer goods or similar environment.
About AquaShield Australia
AquaShield Australia Pty Ltd is the Australian subsidiary of the AquaShield Group, the exclusive Philips brand licensee for Water and selected Healthy Living product categories, including water purification, water heating, bathroom solutions, massage and fitness products.
In Australia, we are building the Philips Water and Healthy Living business through a direct-to-retail model, working with many of Australia's leading retailers.
Our current portfolio includes innovative countertop and under-sink water purification systems, filtration products and related drinking water solutions, with further Healthy Living categories planned for the Australian market.
We are a small, growing and hands-on local team, supported by the broader international AquaShield organisation.
As we continue to grow our Australian business, we are building the operational capability and systems needed to support our retail partners and deliver a high level of service to our customers.
The Role
You will support and take ownership of key day-to-day operational requirements of the Australian business,



with a particular focus on customer order management, inventory, logistics and Business Central.
Key responsibilities will include:
Managing customer sales orders in Microsoft Dynamics 365 Business Central
Managing orders from receipt through allocation, release, shipment and invoicing
Reviewing stock availability, reservations, backorders and expected delivery dates
Working closely with our third-party logistics provider (3PL) to coordinate customer deliveries
Managing and troubleshooting EDI orders and order exceptions
Supporting major retail customers and responding to order, stock and delivery enquiries
Maintaining customer, ship-to, item, pricing and other master data within Business Central
Processing and monitoring purchase orders, transfer orders and inventory movements
Coordinating returns, warranty replacements and credit requests
Maintaining accurate retailer delivery information, GLNs and other customer-specific requirements
Investigating and resolving order, inventory and system discrepancies
Supporting Sales with stock availability, open orders, delivery status and customer reporting
Using Excel to analyse and maintain operational data
Working with Finance to ensure transactions are processed correctly and operational issues are resolved promptly
Helping improve and document our Business Central and operational processes as the business grows
About You
Ideally, you will have:




3+ years' experience working with Microsoft Dynamics 365 Business Central / Dynamics NAV
Strong understanding of Business Central sales order and inventory processes
Experience with sales orders, purchase orders, transfer orders, warehouse/shipment processes and customer master data
Experience within a wholesale, distribution, FMCG, consumer electronics, appliances or retail supply environment
Experience dealing with 3PL warehouses and freight providers
Exposure to EDI and major retailer order processes would be highly regarded
Strong Excel skills
Good understanding of inventory and supply chain processes
High attention to detail and strong problem-solving skills
Confidence investigating and resolving issues rather than simply processing transactions
Solid communication skills and the ability to work effectively across Sales, Supply Chain and Finance
What We're Looking For
We are a growing business, so this role will suit someone who enjoys working in a practical, fast-moving setting where responsibilities aren't confined to a narrow job description.
You'll be someone who can take an order or operational issue, understand what needs to happen in Business Central, coordinate with the relevant people and see it through to completion.
Just as importantly, we're looking for someone who will help us improve the way we work – identifying opportunities to simplify processes, improve data quality and make better use of Business Central as the business grows.
Why Join Us?
This is an opportunity to join a growing Australian consumer products business at an early stage and play an important role in building our operational capability.
You'll work closely with the Australian Sales, Operations and Finance teams, with the opportunity to take genuine ownership of Business Central and our day-to-day sales operations.

📌 Operations & Sales Support Specialist (Brisbane)
🏢 Aquashield Australia Pty
📍 Brisbane