About Us
At Flowers Across Melbourne we make moments bloom.
From our Preston *****) workspace, we create and deliver fresh, beautiful flowers that make people smile every day.
We're just one branch of Flowers AcrossTM, with thriving teams in Melbourne, Sydney, and Brisbane, delivering thousands of heartfelt floral gifts each week.
With our own tech team, strong online presence, and passionate people, we're growing quick – and we're looking for 2x permanent part-time
Customer Experience Superstars & Weekend Points of Call
to join our team.
About the Role
As part of our Customer Experience (CX) team, you'll be responsible not only for delivering a memorable and delightful customer experience, but also for improving team processes and outcomes.
This is a permanent role based on-site in Melbourne, supporting customers across all Flowers Across locations.
In addition to your regular CX responsibilities, you'll act as the Point of Call on your weekly weekend shift, supporting the team with day-to-day operational needs and acting as a key point of contact when issues arise.
Looking to commence ASAP.
Hours:
We are looking for 2 permanent part-time team members to join our team, with differing regular weekly schedules.
Please make sure to outline your preference between the 2 schedule options in your application.
Option A: 15 hours/week
Friday 7am-3pm
Saturday 7am-3pm
Option B: 12.5 hours/week
Sunday 9am-2pm
Monday 9am-5pm
Pay: $*****/hour + Super**
**Pay rates are above award rate and are commensurate with experience.
Weekend penalties are applied on top of the listed rate.
What you'll do:
Respond to customer enquiries (phone, email,



live chat, occasional in-person) with empathy and professionalism, alongside team members in Sydney, Melbourne, and Brisbane
Maintain a high standard of communication across the team, both with customers and internally across sites
Plan courier delivery runs efficiently and cost-effectively
Resolve customer enquiries and complaints with a focus on achieving positive outcomes for both the customer and the business
Monitor and meet internal customer experience KPIs
Contribute to national CX improvements and help shape best practice across FATM sites
Provide general administration support and assist with other duties as directed
Point-of-Call responsibilities
On your regular weekend shift, you'll also act as the team's main point of call for day-to-day operational needs, with support from senior leadership when needed.
This includes:
Supporting and helping direct the team across key processes and duties throughout the day
Being the contact for any last-minute scheduling changes as needed
Acting as a go-to reference point for team members when issues or scenarios arise
About You
What you'll bring:
Strong teamwork skills and a proactive, can-do attitude with a willingness to jump in and help wherever needed
High attention to detail,



especially in written and verbal communication
Natural empathy and a strong focus on connecting with customers to create positive and lasting relationships
Sound organisation skills, with the ability to prioritise and adapt quickly in a fast-paced environment
A critical thinking mindset, with robust problem-solving skills and a focus on continuous improvement
Confidence working independently and making sound decisions, or a genuine eagerness to develop your autonomous decision-making and leadership skills
Great to have:
Experience in sales, administration, or customer-facing roles
Familiarity with Google Docs/Sheets and tools like Trello
Experience in logistics, particularly relating to working with multiple couriers and delivery runs
Familiarity with Macs/Apple software
Knowledge of flowers and the floral industry
Why you'll love working with us
Established, growing brand with creative, supportive teams in Melbourne, Sydney & Brisbane
Supportive, collaborative culture with opportunities to learn and grow
Innovative, tech-forward setting (yes, we even have our own dev team!)
Give back through our GIVR charity program and be a part of helping local causes ()
No uniforms, just great vibes (and sometimes cake ?)
? How To Apply
Please apply via Seek.
To be considered for this role, please include your current CV and a cover outlining why you are suited to this role and what interests you about joining the Flowers Across team.
Applications that do not include both a CV and cover letter may not be considered.
No recruitment agencies please.

📌 Customer Experience & Weekend Point Of Call (Toowoomba)
🏢 Flowers Across Australia Pty
📍 Toowoomba