Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific, ANZ, middle East, UK/Europe region.
We are one of the fastest growing IT Consulting company.
We are hiring
"Service Operations Agent"
for one of our clients
.
We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune ******** to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.
Job Summary
Position :
Service Operations Agent
Location :
Sydney
Full Time:
6 - 12 Months contract with possibility of extension
Essential Functions Of The Job
The
Business Analyst - AMK/KYC/Risk Control
requires to work on
Financial Crime
and
Regulatory & Governance
projects.
The qualified must have worked in an Agile environment and strong Stakeholder Management experience.
Qualifications Basic
Bachelor's degree in Computer Science or equivalent required from an accredited institution.
Required Skills and Responsibilities
Respond to customer queries and customers concerns via inbound and outbound chats as a part of managing workflow




Provide end to end support from creation of an account through income and liability assessments of the customer's credit file and its maintenance and product servicing
The role would involve asking the right questions from the customer on his /her request /problem
The role would also involve taking to the bankers and senior lenders & support teams
Maintain a deep understanding of banking process and policies
Handel customer issues and product escalations through chatbot and live calls
Provide excellent customer service to our customers on their application progress enquiries
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
About Net2Source Australia
Net2Source Australia is a Diversity Certified Global Workforce Solutions Company headquartered at NJ, USA with its operations in 32+ countries across The Americas, EMEA, ANZ and APAC.
We offer a wide gamut of customized talent solutions including Managed IT Services, SoW, Staff Augmentation, Permanent Hiring, RPO, PEO/EOR, VMO and back office outsourcing.
With over ****+ contractors and 750+ in-house employees, and over 250+ Fortune 500/Global **** clients we are rated as one of the 100 fastest growing staffing firms by Staffing Industry Analysts.
Want to read more about Net2Source?
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📌 Service Operations Agent (New South Wales)
🏢 Net2Source
📍 New South Wales