The Opportunity
We're looking for a part time IT Support Officer to join our internal IT team, providing day-to-day technical support to Access4 staff across the business.
Working closely with our IT Support & Systems Administrator, you'll help keep our internal systems, hardware and tools running smoothly, supporting everything from helpdesk requests through to systems administration and user training.
What You'll Be Doing
Log, triage and escalate internal service requests in line with defined SLAs
Manage the setup and configuration of laptops, mobile devices and user accounts for staff
Support onboarding and offboarding processes from a tech setup perspective
Maintain IT asset registers, ensuring equipment is properly tracked and labelled
Assist with software updates, patching and system maintenance across the business
Support the rollout of new internal tools or platforms alongside the IT Support & Systems Administrator
Contribute to training, documentation and knowledge-sharing for internal stakeholders
Uphold IT security standards and follow Access4's internal policies and procedures
Provide friendly, qualified support to colleagues across all departments
Handle personal data in line with Access4's privacy and data handling policies, and report any actual or suspected data breaches per internal procedure
Stay aware of and comply with Access4's ISO certifications *****, *****, *****, *****), participating in related training and audits as required
What You'll Bring
A Certificate III/IV or Diploma in Information Technology (or related discipline), or equivalent hands-on experience
Solid understanding of computer hardware, operating systems and networking concepts




Strong internal stakeholder support and relationship-building skills
Strong written and verbal communication skills
A proactive, detail-oriented approach to problem-solving
Ability to manage time effectively and prioritise across multiple tasks
Experience with Microsoft 365, Teams and Windows environments
Prior exposure to helpdesk ticketing systems is preferrable
About Access4
Founded in ****, Access4 started with a vision to bring unified communications to the MSP market; an automated, singular platform to sell, provision and invoice customers.
Today, this platform is known as SASBOSS® and sets the benchmark as an industry standard in middleware to help deliver best of breed vendors and end-to-end partner enablement for service providers.
We live and breathe our slogan of Innovate, Empower and Partner, which represents our commitment to the channel community and drives the growth of the business.
As a team, we embrace genuine conversations, a high performing culture and alignment between all areas of the business.
We're also actively working to build a more diverse team, and would love to see more women in tech and telco apply for this role.
Why Join Us?
Hands-on ownership across internal helpdesk, systems admin and IT operations
A 3-day working week that supports genuine work-life balance
Work closely with our IT Support & Systems Administrator in a collaborative, supportive setup
Join a team that takes ownership and holds itself accountable, while staying approachable and easy to work with
Modern Richmond office close to public transport, cafés and shops
Employee Assistance Program (EAP)
? Apply today with your CV and a cover letter outlining your suitability for the role.
Agencies need not apply.

📌 It Support Officer (Richmond)
🏢 Access4 Pty
📍 Richmond