⚡️ About Amber
Amber is an entirely new way to buy and sell power, designed for a world powered by renewable energy.
We give customers direct access to the real-time
wholesale electricity price as it varies every 5 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid.
It's a cheaper way to buy power, a smarter way to sell power, and the fastest way for Australia to reach 100% renewable energy.
We are a clear category leader in Australia for home battery automation and are growing rapidly with
over 80k customers
.
We have also
recently expanded into licensing our core technology
to utilities overseas, including a
partnership with E.ON Next in the UK
.
Amber is backed by top Australian and international investors
including Square Peg, Main Sequence, Breakthrough Victoria, Commonwealth Bank, NRMA, Gentrack, ETF Partners (UK/Europe based), and E.ON Next.
We are
scaling rapidly
and
you'd be joining a team of over 200
committed to
building a diverse, inclusive, and purpose-driven culture
as we transform a major industry.
Our products are reshaping home energy: Amber for Batteries
cuts bills by exporting stored energy at wholesale prices of up to $19/kWh, and
Amber for EVs
enables the cheapest, cleanest charging.
In ****
, we will push this even further with our new
vehicle-to-grid (V2G) technology
.
At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber's long-term success.
? About the role
Want to help improve the environment by shifting Australia and the world's energy usage towards renewables?
As a
Customer Experience Specialist - Voice Team
, you'll be working in a close-knit contact centre team, helping Amber deliver timely, transparent and thoughtful support to our customers.
You'll learn a great deal about how a modern, innovative company engages with customers, and how great support can make a lasting, positive impression.
This is a
full-time role
based in Melbourne.
You'll need to be available
Monday-Saturday between 8am-8pm
,
which may include
12pm-8pm weekday shifts and/or 10am-4pm Saturday shifts
.
You'll be
reporting directly into our Customer Operations Manager.
?Customer Experience Specialist Responsibilities
Respond
to inbound customer calls and emails, including urgent requests such as customers without power at their site
Educate
customers on Amber's products and processes, and address their concerns clearly and empathetically via phone and written support through Zendesk
Work closely
with internal teams and external stakeholders to resolve customer problems and deliver a seamless customer experience
Take




the initiative to suggest ideas that improve and streamline contact centre processes
Advocate
for the customer experience by keeping the organisation focused on what matters most to customers
? Key Requirements
At Amber, we want to hire self-starters who are eager to learn and comfortable working in a fast-paced, changing environment.
For this role, we're looking for someone who has:
Experience
in a fast-paced inbound contact centre, customer support, sales or other high-volume communication role
Confidence
and willingness to speak directly with customers over the phone
Strong
communication and interpersonal skills, including the ability to explain information clearly and handle customer concerns with the right tone
Empathy
and patience when helping customers solve problems
A proactive
, problem-solving mindset and the ability to think on your feet
Adaptability
and
comfort
working with ambiguity
? Minimum Qualifications
Experience
in customer support, sales or another high-volume communication role
Competency and willingness
to speak directly with customers over the phone
Effective
communication and interpersonal skills
A solid base
of IT competence with experience with Microsoft Office Suite
? Ideal, but not required
Experience
working in fast-paced organisations
Passion
for technology, energy or the environment
Experience
in the energy sector
? What we believe a great team looks like
We put
the customer at the centre of everything we do
We are willing
to take calculated risks on bold ideas
We use
data and insight to understand what is working and where to improve
We prioritise
the biggest opportunities and focus on what creates the most impact
We continually
learn, improve and share what we have learnt
We create
leverage by improving processes, systems and ways of working
We have
fun and look for opportunities to support each other
? Benefits
We're committed
to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.
You'd be a part of
a rapidly growing team of
over 200
with expertise across energy, technology, marketing, and operations.
Be part of
a growing technology start-up that will shape the future of household and grid energy use.
Enjoy a lively, collaborative workspace
at our buzzing Melbourne CBD headquarters in the heart of the city
Flexible working hours,
with a mix of office and work-from-home
Equitable




gender-neutral parental leave policies.
An external Employee Assistance Plan (EAP)
for mental health support.
Competitive salary
and
share options
in Amber.
Annual Learning & Development budget
to support your personal growth.
Additional PTO
between Xmas & New Year
$65,000 - $85,000 a year
?
Salary range
is between
$65,000 and $85,000 per annum
and is quoted
excluding superannuation
.
All roles at Amber include
employee stock options
over and above the base salary and superannuation.
Amber is a remote first team; we have an office in the Melbourne CBD, where we work flexibly between the office and home.
The vast majority of our team are located in Melbourne.
For those based in Sydney, they catch up in a co-working space in the city every now and then, and rest of the locations in Australia work from home.
While we don't expect people to attend the office regularly, we do expect that people mostly work in the Melbourne time zone to maximise collaboration.
?
If this kind of work gets you excited, we'd love to hear from you!
Even if you don't meet 100% of the requirements listed above, we still encourage you to apply.
We're open to all backgrounds and encourage people from underrepresented groups to apply.
We never discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
? Hiring Process:
Our process will generally be as follows:
A
screening interview
with our talent team
(Video Meeting - ***** minutes)
A
take-home, time bound case study
that should take
no longer than 1 hour
A
panel interview
with our Customer Operations Manager and our Customer Operations Lead in the Voice team
(In-person Meeting - 60 minutes)
A
final chat
with our Senior Customer Operations Manager
(Video Meeting - ***** minutes)
We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team.
Applications will be accepted only from candidates already based in Australia, preferably Melbourne with full working rights!
Shortlisted candidates will be contacted promptly.
All other applicants will also be notified of the outcome as soon as possible.
No recruitment agencies please.
We've got this!
Thank you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please contact us.

📌 Customer Experience Specialist (Voice Team) (Melbourne)
🏢 Amber Electric
📍 Melbourne