Customer Support Officer
Arventa was founded in **** and supports more than ****
Australian customers with our innovative compliance and risk management
solutions via its flagship platform WHS Monitor -

.
As a key stakeholder in our customer support team, you will
be responsible for ensuring the success of our many clients using our software
platforms to streamline, and automate risk processes.
The role:
The Customer Support Officer will assist in leading customer
and partner success initiatives.
We are seeking a technically savvy Customer
Support Officer with a strong drive for results.
As a result of our extensive growth, we are currently adding
multiple specialists to our national operation.
The key responsibilities of the position include:
Building
strong relationships with our existing customers in Australia
Management
of ongoing communication with clients
Ensuring
continued client satisfaction
Identifying
opportunities to expand product adoption
Provide
support for use of our Software as a Service (SaaS) platform
Collaboration
with our Sales Team
Collaboration
with our Executive Team
Requirements
Applicants should have:
1-4
years customer support experience
Sound
technical knowledge/skills (desirable)
Excellent
telephone communication skills
High
degree of self-motivation and ambition
Positive,
confident and determined approach
Problem
solving skills
Desire
to work as a part of a winning team
Ability
to understand and explain technical concepts
Strong
organisational and analytical skills with a keen attention to detail
Prior to commencement, successful candidates will be required to:
Undergo a pre-employment National Police Check.




Supply copies of all educational qualifications
Benefits
PERKS
We pride ourselves on upholding a respectful and supportive environment; if there's something you need to get your work done, we'll get it for you
Growth opportunities
Regular professional development
A strong emphasis on work/life balance, including weekly and monthly office social activities
OUR TEAM & CULTURE
We're customer focused:
Everything we do, we do to make things better for our customers.
We innovate and continuously improve.
Better products.
Better service.
More Value.
We're here to win:
We lead in a market that never stops moving.
We have the courage to commit, to make tough decisions and when we need to we turn on a dime.
We love this stuff:
We hire smart, fun, talented people who want to make a difference.
We've got each other's backs:
We value honesty, appreciate diversity and insist on respect.
We're here for each other.
Every day.
We win as a team with a shared spirit of optimism.
We're owners and we act like it:
We take initiative, act with urgency and are accountable for results.
We're all engaged.
Integrity is non-negotiable:
Our customers, suppliers, partners, stakeholders, communities and competitors can all trust us to do the right thing.
No exceptions.
This is a great prospect to join a leading provider of Risk Management Software and be at the forefront of innovation in the industry.
The key to your success will be your ability to build strong relationships at all levels, combined with a high degree of self-motivation, commitment and initiative.
This is a full time, in the office role.
Note that only short-listed candidates will be contacted.

📌 Customer Support Officer (Canberra)
🏢 Arventa
📍 Canberra