About this opportunity
We're seeking a reliable and compassionate Schedulers (After Hours) to support our teams at our Mid North Coast office.
This role is perfect for someone who enjoys helping others and is comfortable answering calls, texts, and emails after hours.
You'll play a vital part in our mission to provide 24/7 care, acting as the first point of contact for urgent client and staff needs during evenings and weekends.
This role is about being available, responsive, and calm under pressure when our clients and care workers need support most.
Please note:
You are not actively working the full after-hours period – just available to answer and action occasional phone calls, text messages and emails.
Why join us?
$***** per hour + on call allowance + penalty rates on weekends and public holidays
Make a meaningful impact in the lives of seniors and their families through rewarding work
Be part of a supportive, fun team that values and appreciates your contribution
Work from the comfort of your home
5pm-8am 7 day on, 7 day off roster
Full in person training provided in our Port Macquarie Office
Key Responsibilities




Represent the Dovida brand with warmth and professionalism in all interactions, building trust with clients, Caregivers, and the wider community.
Manage incoming calls, emails, and enquiries in a friendly, knowledgeable manner, including out-of-hours support and emergency scheduling when required.
Accurately capture and document detailed information from incoming calls to ensure smooth handover to the scheduling team.
Use internal systems to log client needs, Caregiver availability, or service changes with clarity and precision.
About you
Confident in fast-paced admin environments with strong multitasking skills
Friendly phone manner and explicit communication
Organised, reliable, and able to prioritise effectively
Scheduling/rostering experience, experience with SCHADs
Ideally experience working with a rostering system, Alaya care is a bonus!
Able to travel to the Port Macquarie office for training, collecting equipment and any ad hoc support needed
Ability to be available from 5pm-8am

📌 Afterhours Scheduler (Port Macquarie)
🏢 Dovida
📍 Port Macquarie