01st September, ****
The Organisation
This Queensland State Government department plays an important role in supporting communities across the state.
With a strong focus on delivering reliable and responsive services, this is a great opportunity to gain further Government experience within a busy, customer-focused team.
The Role
Working within a quick-paced call centre environment, you will provide a high standard of customer service while managing enquiries and supporting the timely delivery of services.
Key responsibilities will include:
Handling a high volume of inbound and outbound customer calls
Responding to enquiries and resolving customer concerns effectively
Building strong relationships with customers, suppliers and internal and external stakeholders
Using active listening, negotiation and dispute resolution skills to manage challenging interactions
Working towards KPIs and established performance measures
Accurately updating records, databases and information systems




Preparing documentation and completing general administrative duties
Contributing positively to team culture and continuous improvement initiatives
Your Profile
Previous call centre or high-volume customer service experience
Strong verbal communication and active listening skills
Confidence managing complaints and de-escalating challenging situations
Strong problem-solving skills and ability to think quickly
Ability to work effectively within a KPI-driven environment
Excellent time management and ability to manage multiple priorities
High level of accuracy, attention to detail and data entry skills
Strong computer literacy and accurate record-keeping abilities
Positive attitude with the ability to work effectively as part of a team
Previous QLD State Government experience will be highly regarded
To Apply:
If you are interested in this opportunity, please apply via our website:

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