Detailed
JD (Roles and Responsibilities)
·
Provide a professional and well-mannered telephone
and face to face service for all enquiries.
·
Provide an effective interface between users and
service providers supplying all necessary diagnostic information according to
procedures.
·
Participate in ongoing team training and
development.
·
Provision IT hardware through the documented
procurement processes and procedures while ensuring the transparency and
traceability of all purchases for all team members.
·
Prioritize and effectively manage BAU requests and
incidents as well as any approved projects and tasks as assigned and approved
line manager.
·
Consistently seek improvements and efficiencies in
process, procedure and standard and communicate them to the team and leadership
for review.




Essential knowledge, skills and experience
·
Expertise in the delivery of IT Support and
computer hardware support and maintenance.
·
Actively participates in a highly collaborate
setting with proven experience in both working within a team and
independently without supervision.
·
Ensures a high level of Interpersonal communication
skills, both written and verbal with key stakeholders.
·
Demonstrates experience in critical thinking and
problem solving, with ability to look at an issue from the outside in.
·
Advanced time management skills with an
introspective awareness of capacity limitations

📌 Desktop Support Engineer (Brisbane)
🏢 XPT Software Australia Pty
📍 Brisbane