Select how often (in days) to receive an alert: New Energy Services Operations Specialist

Melbourne, VIC, AU, 3000
About us
At Citi Power and Powercor and United Energy, we're proud to deliver electricity to 2 million Victorian customers every day through our network of poles and wires. But more than that, we're here to power communities, support local businesses and keep critical services running smoothly, we're essential to them all - and none of this happens without our people.

As Victorians electrify everything from homes to transport, we're focused on ensuring our networks are ready to meet that demand. If you want to be part of something essential, be essential with us.

About the role

The New Energy Services Operational Specialist provides technical and operational expertise to support the efficient delivery of New Energy Services activities, including customer connections and services relating to rooftop solar, battery energy storage, vehicle-to-grid (V2G), embedded generation, and other emerging energy technologies.

The role plays an important part in supporting our transition from a Distribution Network Service Provider (DNSP) to a Distribution System Operator (DSO), helping shape the future of energy and the customer experience.

Acting as a key operational support function, you will work closely with New Energy Services Officers, Subject Matter Experts, leadership teams, and internal stakeholders to resolve technical and operational issues, support project delivery, improve customer outcomes, and drive continuous improvement initiatives.

This position would be particularly well suited to someone with an electrical trade background, such as an Electrician, who is looking to take the next step in their career and transition into an operational, technical, or energy services role.
You'll have the opportunity to broaden your exposure to emerging technologies, build your stakeholder management capability,



and contribute to the energy transition while continuing to leverage your technical expertise.

Key responsibilities

Manage and resolve complex and escalated Current Energy Services matters relating to DER such as rooftop solar, batteries, V2G, embedded generation and emerging technologies as well as Network Data.
Identify system defects, rework drivers and process inefficiencies, and coordinate resolution with relevant internal teams.
Support end to end processing of applications, approvals, contracts and customer documentation to ensure accuracy, timeliness and that they deliver the best business and customer outcomes.
Own and maintain operational reporting, ensuring data quality, integrity, and alignment across systems, and proactively identifying and resolving data issues to support accurate performance tracking and business insights.
Promote a culture of continuous improvement by actively sharing insights, lessons learned, and technical knowledge across the team.

Engage with government bodies and regulatory stakeholders to support the response to regulatory changes, participate in industry working groups, and provide insights to inform decision-making and business outcomes.

What you'll need from day one

Hold Certificate III in Electrotechnology Electrician with experience especially relating to electric power system.
Strong understanding of distribution connection processes for generation and load.
Mature knowledge of relevant Australian Standards, National Electricity Rules and the Victorian Electricity Distribution Code of Practice.




Proven experience in a fast-paced operational role within a regulated environment, with the ability to navigate complexity, meet compliance obligations, and deliver outcomes under pressure.

Sound interpersonal skills to successfully work in a close team environment and to build good working relationships with both internal and external organisation.

We're proud to offer an inclusive, supportive workplace where everyone feels safe, valued, and empowered to grow. Some of our benefits include hybrid work options, purchased leave, 15 weeks of gender neutral primary parental leave, health and wellbeing subsidiary, career development and planning opportunities, and exclusive discounts.

Visit our company website to learn more .

Diversity, equity & inclusion to support a fair workplace for all

We are committed to building a safe, inclusive, and supportive workplace where people of all genders, ethnicities, sexual orientations, abilities and ages are valued for who they are and empowered to do their best. Through our Diversity, Equity & Inclusion Strategy (DEI), Reconciliation Action Plans and initiatives like Women in Power and Sparkle, our LGBTQIA+ allies network, we're working to create equal opportunities for all.

We are proud to be a WORK180 Endorsed Employer for Women. Explore our partnership with Work180 .

We welcome applicants from all backgrounds and experiences, and strongly encourage First Peoples, women, people from the LGBTQIA+ community, culturally and racially marginalised people and people with disabilities to apply. We recognise how people from marginalised groups can face extra barriers and self-select out of recruitment processes.
With this in mind, we're committed to making reasonable adjustments to ensure a positive, barrier-free recruitment process.
To make a confidential reasonable adjustment query, please contact Nadya Kartika from the Talent team at

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📌 New Energy Services Operations Specialist (Melbourne)
🏢 Citipower And Powercor Australia
📍 Melbourne