MEDICAL SECRETARY ROLE IN A HAND SURGERY PRACTICE

Our hand surgery practice is looking for a dedicated and skilled individual, to join our medical practice as a Part Time Medical Secretary.

About Us:

Dr Sarah Yong is an orthopaedic hand and wrist surgeon, who is committed to optimising the patient experience from the first contact to discharge. We are seeking a medical secretary to help increase efficiencies, and work towards building a bigger and better, more comprehensive service. The practice is located in Kogarah, but there is flexibility for work from home arrangements on non-clinic days.

About You:

As a warm, kind and engaging person, patients will come to rely on you, and trust that they will be in good hands. This position would suit someone who is experienced, self-motivated, customer service-oriented and is an excellent communicator in written and verbal forms. You will work with Dr Yong, and her team, and liaise with allied health, hand therapists, as well as other specialists. We are looking for someone who treats this practice as their own.

The most important requirement is a growth mindset. We would like someone with vision, drive and a desire to best deliver a service that patients love and trust, who works well within a team and is constantly looking towards improvement of self, workspace and beyond. The ideal candidate would also have a positive outlook and a deep capacity for compassion.

Key Qualifications and Attributes:

- Work in a dedicated team of two receptionists

- Patient bookings

- Theatre list preparation and liaison with hospital staff and anaesthetists

- Correspondence including referrers

- Billing, gaps, compliance and optimisation

- Provide exceptional customer service and care co-ordination

- General housekeeping

- Demonstrated experience using Genie or similar medical software programs

- Excellent communication skills

- Previous experience (minimum 1-2 years) in a Specialist Medical Practice is mandatory (Surgical practice experience viewed highly)





- Liaising with referrers and engage in marketing efforts to promote our practice

- Drive business growth through innovative strategies and relationships

- Continuously improve business systems

- Professional demeanour with empathetic and warm customer service and attention to detail

- Ability to work both independently and collaboratively

- Proficiency in troubleshooting and IT-related tasks

- Ability to excel under pressure, while effectively managing multiple tasks

- Personal assistance duties as required (minimal)

- Ability to cover leave for other staff if required

Responsibilities:

- Manage consultation sessions (including processing payments) and warmly greet patients

- Marketing to GP's and other specialists

- Managing inbox, email, website, eFax etc.

- Provide exceptional customer service through effective phone/email communication and patient interactions.

- Managing patient records meticulously, including uploading reports, tests, referrals and documenting communications with patients

- Coordinate patient appointments and manage scheduling

- Perform general administrative tasks, such as scanning, faxing, sorting mail, and managing patient enquiries

- Exhibit flexibility and dedication to accommodate the Specialist and practice needs

Why Join Us:

- Join a work family, not an office – we are family friendly, and try to take each team member's unavoidable family commitments into account when scheduling working hours

- Competitive salary and opportunities for professional development

- Flexible work environment

Working Hours/Days:

Three days (Wednesday to Friday), with scope to increase to full-time

Hours: 8:30am – 5:00pm (with a 30-minute unpaid lunch break).

The successful applicant is required to have full working rights in Australia.

If you are a dedicated professional with the required skills and experience, we encourage you to take advantage of this chance. To express your interest, please submit your resume and a cover letter, and supporting references (minimum 2). We look forward to reviewing your application.

📌 Medical Secretary (Kogarah)
🏢 Kinetic Orthopaedics
📍 Kogarah