About SK tes

This is your chance to be part of a well-established global leader in providing IT Lifecycle solutions. SK tes is an end-to-end partner for the commissioning, deployment and retirement of technology assets - a world-class choice for all the major technology brands as a sustainability partner.

Role Overview

- Title: ICT Support Technician

- TES-AMM AUSTRALIA PTY LTD

- Location: 1 Marple Avenue, Villawood NSW 2163

- Employment Type: Permanent Full-time

- Salary Range: $78,000 – $85,000 per annum

- Working Hours: 38 hours per week (76 hours per fortnight)

- Industry Background: IT, Technology, Manufacturing or Recycling

About the role

This role is responsible for deploying, maintaining and optimizing localized computer infrastructure and network systems to ensure seamless business continuity. It involves serving as a key point of technical contact, diagnosing and resolving complex hardware and software challenges and driving proactive troubleshooting. The ICT Support Technician is pivotal in cross-collaboration with internal departments, external vendors and end-users to maintain high operational efficiency. This hands-on role has responsibility across local site infrastructure and requires close coordination with broader regional IT operations to align technical standards and support systems.

Key responsibilities

- Installing, configuring, testing, troubleshooting and repairing computer hardware, peripherals and related equipment.

- Utilising imaging and deployment tools such as MDT, SCCM, Ghost, Acronis, Windows Deployment Services, PowerShell and macOS deployment utilities to prepare and configure devices.

- Ensuring devices were ready for deployment by installing operating systems, applications, drivers and updates.

- Performing secure data backup, restore, migration and decommissioning activities using tools such as Veeam, Acronis,



Carbonite, DBAN, Blancco and KillDisk.

- Setting up end-user workstations including monitors, docking stations, keyboards, mice, printers and network connectivity.

- Disconnecting and reconnecting PC-based IT equipment during relocations and upgrades.

- Providing technical assistance and troubleshooting support to end users for hardware and software issues using tools such as TeamViewer, AnyDesk, Remote Desktop, VNC and diagnostic utilities.

- Logging, tracking, and resolving incidents and service requests using ServiceNow, Jira Service Management and other ITSM platforms, including CMDB updates.

- Performing network connectivity testing using tools such as Fluke Network Tester, CableIQ, and Wireshark.

- Maintaining accurate documentation and asset records using Microsoft Excel, Word, SharePoint, Confluence, Lansweeper and Spiceworks.

About you

- Minimum 2-3+ years of relevant experience.

- Minimum Diploma or Higher level Relevant Qualification.

- Strong interpersonal skills.

- Confident knowledge of the PC hardware, software and various OS.

- Responsible attitude to assigned tasks and attentiveness.

- Excellent problem-solving skills and ability to diagnose and resolve technical issues.

- Strong communication skills, both written and verbal.

- Experience with IT Asset Management Systems.

- Experience in a self-driven role within a technology-focused organization.

- Knowledge of networking concepts (LAN/WAN, DHCP, DNS, etc.)

Benefits

- Competitive remuneration package.

- Clear performance-based incentives and career progression opportunities.

- Ongoing training and professional development.

- Supportive and collaborative team workplace.

- Opportunity to be part of a growing global organisation focused on sustainability and innovation.

About us

TES-AMM AUSTRALIA PTY LTD operates in the IT, Technology, Manufacturing or Recycling industry.

📌 ICT Support Technician (Villawood)
🏢 TES-AMM Australia and New Zealand
📍 Villawood