The Recruit Group is assisting one of Brisbane's most recognisable and highly regarded luxury property developers and builders with the appointment of a Head of Customer Care.
With a strong reputation for delivering high-end, design-led residential projects across Brisbane, the Gold Coast and Sunshine Coast, the business continues to grow with an exciting pipeline of future developments. This is a great opportunity to join an established business, work alongside a high-performing team and play an important role in shaping the customer experience across the business.
About the Role:
This is a newly created senior leadership role for someone who enjoys working with people, delivering a great customer experience and leading a team.
As Head of Customer Care, you'll oversee the customer journey from pre-settlement through to post-settlement, act as the senior contact for more complex matters and work closely with the wider development and construction teams. You'll also have the opportunity to shape and grow the Customer Care function as the business continues to expand.
Key Responsibilities:
- Lead, mentor and develop the Customer Care team
- Oversee the customer journey from pre-settlement through to post-settlement
- Build strong relationships with customers and ensure a consistently high level of service
- Take ownership of complex or sensitive customer matters and provide transparent, considered solutions
- Work closely with development, construction and internal teams to resolve issues and keep customers informed
- Establish and improve processes around communication,
escalation and customer care
- Identify opportunities to continually improve the customer experience as the business grows
About You:
- Previous experience in a senior customer-facing or customer experience leadership role, ideally within property, residential development or the broader property sector
- Excellent communication skills, with the ability to build trust and rapport quickly
- Confident managing challenging conversations and high-expectation customers
- Strong emotional intelligence, judgement and discretion
- Calm, professional and composed when dealing with pressure or sensitive situations
- Proven ability to lead, coach and develop a team
- Highly organised, with strong attention to detail and follow-through
- Ability to work collaboratively across different teams and stakeholders
Why This Opportunity?
- Senior leadership role with genuine ownership of the Customer Care function
- Join a highly regarded luxury property business with projects across Brisbane, Gold Coast and Sunshine Coast
- Strong future project pipeline and continued growth
- Opportunity to lead a great team and genuinely influence the customer experience
- Excellent remuneration package, commensurate with direct experience
How to apply: Please submit your resume by hitting APPLY or contact us directly: