Who we are

CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.

Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.

We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow’s seamless hospitality experiences.

Reporting to the Front Office Manager you will play an important role in ensuring Front Office operations run smoothly and efficiently while maintaining CLLIX service standards.

About the Role

As Front Office Supervisor, you will:

- Supervise and support the daily operations of the Front Office and team members during your shift.
- Deliver professional, friendly and efficient service across guest arrivals, departures,



enquiries and special requests.
- Lead by example and support the team in delivering a consistently high standard of customer service.
- Handle guest enquiries, requests and complaints professionally and effectively.
- Support Front Desk, reception, cashiering, reservations and other Front Office functions.
- Assist with the preparation of rosters to support appropriate operational coverage.
- Control duty keys and floats and ensure established cash, credit, accounting and banking procedures are followed.
- Assist with the induction, training, coaching and ongoing development of Front Office team members.
- Conduct team briefings and ensure important operational and property information is communicated effectively.
- Support the implementation and ongoing understanding of departmental policies, procedures and service standards.
- Maintain professional presentation and service standards across the Front Office team.
- Identify training or performance matters requiring further support and escalate these appropriately to Front Office Management.
- Assist with maintaining a secure, organised and professional working environment.
- Attend operational briefings, meetings and training as required.




- Complete other reasonable Front Office duties as directed by management.

The position also has a strong focus on coaching and developing team members, maintaining service standards and creating a positive and inclusive working environment.

Desired Skills & Experience

We are looking for someone who brings:

- Previous experience in a Front Office Supervisor, Senior Guest Service Agent or similar Front Office position within hotels, serviced apartments or accommodation.
- Strong knowledge of Front Office operations, including reception, reservations, cashiering and guest services.
- Previous experience supervising, coaching or providing day-to-day guidance to team members.
- Excellent customer service and interpersonal skills.
- Confidence in handling guest complaints and resolving operational issues professionally.
- Strong communication skills and the ability to work effectively with guests, colleagues and management.
- Good organisational and time-management skills, with the ability to prioritise in a fast-paced environment.
- Sound attention to detail when handling cash, banking, guest accounts and confidential information.
- A positive, hands-on leadership style and willingness to support the team during busy periods.
- Ability to remain calm and professional when managing challenging situations.
- A strong understanding of workplace health and safety and the importance of following established policies and procedures.
- Flexibility to work across a rotating roster, including weekends and public holidays, according to operational requirements.
- Full Australian Working Rights

📌 Front Office Supervisor (South Brisbane)
🏢 Song Properties
📍 South Brisbane