On behalf of a large Federal Government Agency, we are looking for APS4 Participant Support Officers to join a significant program supporting participants and their families through service and reform initiatives.

This role is ideal for a customer-focused professional with strong administration, stakeholder engagement and problem-solving skills.

Key Responsibilities

- Manage enquiries and provide accurate advice and support.
- Conduct desktop reviews and maintain records across a range of systems.
- Make outbound calls to participants, providers and other stakeholders.
- Manage workflow and administrative processes to meet team objectives.
- Resolve matters and escalate complex issues as required.
- Support project activities, reporting, research and process improvements.
- Apply legislation, policies and procedures to support decision-making.

About You

- Strong communication and stakeholder engagement skills.
- Ability to manage competing priorities and work to deadlines.
- Sound judgement when handling sensitive or complex matters.
- Experience delivering administrative and operational support in a busy environment.
- Solid problem-solving skills and attention to detail.
- Ability to work collaboratively while managing tasks independently.

Desirable

- Experience in participant, customer or community service environments.
- Knowledge of privacy, confidentiality and handling sensitive information.
- Understanding of government service delivery or support programs.
- Proficiency with Microsoft Office and business systems.





As this role is with a Federal Government Agency, applicants are required to be Australian Citizens.

Apply now if you're passionate about delivering quality support services and making a positive impact in the community.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ••••@dfp.com.au or 13•• ••• 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/legal_documents/privacy_policy. Do not submit any sensitive personal information in your resume.

📌 Participant Support Officer (Richmond)
🏢 Dfp Recruitment
📍 Richmond