Close to public transport | Sydney CBD | Funky Offices | Employer of choice Attractive remuneration package | Full time permanent position | Fun Team Growing Business | Continuous Learning and Study Support | Industry leader Our Client is an established Australian-owned financial services organisation and an Employer of choice.

Our Client Our Client is an established Australian-owned financial services organisation specialising in debt resolution and customer support, committed to ethical practices, innovation and fostering qualified growth within a collaborative team environment.

The Role

This position involves assessing and managing customer hardship applications with a focus on fair, compliant and empathetic outcomes in line with regulatory requirements.

- Negotiate and establish repayment arrangements including payment plans, settlements and temporary relief options
- Conduct financial assessments reviewing income, expenses and repayment capacity while identifying vulnerable customers
- Ensure all interactions and records meet ASIC guidelines, NCCP obligations and industry standards using the CRM system
- Monitor arrangements,



follow up with customers and liaise with operations, compliance and management teams
- Escalate complex matters or complaints and contribute to improving internal hardship policies and procedures

Requirements

- Minimum 3 years' experience in hardship, collections or credit management
- Proven background in debt collections with sound understanding of ASIC requirements and NCCP obligations
- Excellent negotiation, communication and problem-solving skills for handling sensitive conversations
- High attention to detail, organisational skills and ability to manage high-volume cases
- Experience with collections or CRM systems and a professional, empathetic, ethical mindset

Remuneration and Benefits

- Competitive $80k package based on experience
- Supportive and professional team environment
- Opportunities for career growth and advancement
- Ongoing training and professional development
- Collaborative workplace focused on ethical practices
- Regular corporate incentives

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📌 Hardship Officer (Sydney)
🏢 Byron Thomas Recruitment
📍 Sydney