Guest Experience Leader: Front‑of‑House Excellence Merlin Entertainments Sydney, NSW, AU
Job Description
Merlin Entertainments is seeking a high-impact Guest Excellence Manager to lead guest-facing operations at Sydney Tower Eye. You will oversee Admissions, Ticketing, VR, Security, Skywalk, and Guest Experience, ensuring safety, service quality and world‑class experiences for visitors.
You will drive guest satisfaction, manage large teams, and contribute to continuous improvement across front‑of‑house functions, reporting to the General Manager in a senior leadership capacity.