Looking for a role where you can make a difference to someones life?
Love supporting customers through the good and bad?
We've got you covered.

Benefits!

- Hybrid opportunity

- Jan 2025 Start - interviews happening asap!

- Mon-Fri rosters - no weekend work!

- Full time hours each week (37.5pw)

Your Next Role:

If you love going the extra mile for members on a genuinely lovely team, then this one's for you.

- Answering inbound calls from existing and potential insurance members

- Applying empathy, active listening and problem solving often dealing with sensitive calls and vulnerable members

- Handling membership applications, claims requests and/or inquiries

- Resolving member queries with accurate information

- Outbound calls for follow ups

Training & Support:

- 2-4 weeks of training: Gradual learning of products and services starting in virtual classroom style, learning theory, compliance, then putting it into practice gradually

- Supportive, diverse and bubbly team setting

What You Need:





- Someone with a minimum of 6-12 months recent Contact Centre experience (within last two years). lnsurance experience is a plus

- Positive can-do attitude.

- Passion for delivering exceptional customer experiences.

- A natural conversationalist, with a strong ability to empathise, understand member’s needs and provide tailored solutions.

- Problem solver, comfortable and capable of thinking on your feet while dealing with vulnerable members.

- Committed to customers and to your role.

- Exceptional communication skills both verbally and written.

- AU or NZ Citizenship, Permanent Residency or 2 years remaining on valid working visa as this is a permanent position.

- Available to work 37.5. hours full time each week (Mon-Fri rosters across 8am-7pm)

What Next?

Apply now and kick start your Weploy journey with one of our dedicated Talent team members ?

📌 Call Centre Consultant (Health Insurance) (Brisbane)
🏢 Important Group
📍 Brisbane