Westpac Group in Sydney, NSW, AU, is seeking a Strategic Customer Experience & Communications Lead to drive customer communication strategies across major change initiatives. You will deliver explicit, timely, customer-focused experiences and map journeys to inform, educate and engage customers through product and regulatory changes.
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You will collaborate with marketing, risk and delivery teams to craft customer-centric communications that drive meaningful outcomes, balancing commercial and customer
📌 Strategic CX & Communications Lead (New South Wales)
🏢 Westpac Group
📍 New South Wales
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