We are looking for a Customer Banking Specialist to join our Multi Channel Branch in Corowa! This role is part time, 27 hours per week. The roster is as follows:
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- Monday, Wednesday, Thursday and Friday: 9.30am - 5pm
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What is a Multi Channel Branch?
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Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
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After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre workplace.
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Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
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Responsibilities
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- Assist customers with general banking transactions, answering questions and queries
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- Build a personal connection with customers through meaningful conversations face to face and through our direct channels
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- Work with customers to use our in-branch technology and digital banking options
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- Complete Financial Health Checks to assess customers' financial needs
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- Process applications for personal loans,
credit cards and associated products
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- Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
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- Be provided with continuous training and development to support your career aspirations
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What we're looking for
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- A passion for delivering outstanding customer service with every interaction
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- The ability to have great conversations and confidence to ask challenging questions
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- Problem solving attitude and curiosity in finding the right solutions
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- An open approach to learning new things and goal oriented
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- An ability to work collaboratively as a team to deliver a seamless customer experience
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Aboriginal &/or Torres Strait Islander people encouraged to apply
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