Job Description

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- AO3 Business Support Officer– WHS Team
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- Construction & Maintenance Division
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- Hourly Rate: $51.12 per hour + superannuation
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- QLD Government opportunity
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- Initial contract from 21/09/2026 – 18/12/2026 + likely ongoing contract
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About the Role

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We are seeking a motivated and customer-focused Business Support Officer to join a busy and fast-paced Workplace Health & Safety Team, based in Townsville. This is an excellent opportunity for an experienced administrator who enjoys providing high-quality support services, coordinating travel arrangements and delivering exceptional customer service to a wide range of stakeholders.

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Key Responsibilities

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- Provide efficient, high-quality customer service to internal and external stakeholders.
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- Coordinate travel bookings including flights, accommodation, car hire, ferries and charter services.
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- Manage incoming and outgoing correspondence, including phone calls and emails.
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- Maintain accurate records and update information systems.
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- Compile reports, documentation, registers and administrative records with a high level of accuracy.
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- Develop, maintain and improve administrative procedures, manuals and registers.
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- Support the team with general administrative functions and recurring operational tasks.
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- Liaise with suppliers,



customers and stakeholders to support the timely delivery of services.
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About You

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To be successful in this role, you will have:

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- Previous administration experience in a fast-paced workplace.
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- Strong customer service and stakeholder engagement skills.
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- Excellent written and verbal communication abilities.
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- High attention to detail and strong organisational skills.
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- Previous exposure to WHS is highly desirable
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- Previous experience within construction, insurance repairs, engineering or government is highly desirable
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- Demonstrated proficiency across the Microsoft Office Suite, including Excel
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- Ability to prioritise workloads and meet deadlines
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- A proactive approach with the ability to work both independently and as part of a team
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- A current driver's licence (mandatory)
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What's on Offer?

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- Initial short-term government contract opportunity, with strong extension potential
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- Competitive AO3 hourly rate
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- Supportive and collaborative team environment
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- Valuable experience within a government business area
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- Immediate opportunity to contribute to an essential service delivery team
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- Dedicated recruitment consultant, EAP, and access to corporate discounts!
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📌 WHS Business Support Officer (Townsville)
🏢 empire group
📍 Townsville