Job Description

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- Set and lead experience strategy at scale across complex journeys and portfolios
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- Translate enterprise strategy into cohesive, future-focused experience frameworks
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- Provide senior craft and design leadership across UX and UI outcomes
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- Own usability, accessibility, coherence and quality of design execution
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- Resolve complex design problems and establish experience guardrails
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- Partner with CX, Digital Product, Technology and senior stakeholders on experience roadmaps and backlog prioritisation
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- Guide tradeoffs based on customer value, risk and business impact
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- Embed and govern the Group Design System
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- Drive accessibility maturity and identify reusable patterns
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- Ensure consistent, scalable experiences across markets and channels
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- Use insights, validation and performance measures to reduce experience risk and improve customer and business outcomes
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- Uplift the Design Practice through leadership, coaching and continuous improvement
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- Deliver end-to-end UX and UI design across digital products, channels and services as part of a nine-month AI and automation project
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Requirements

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- A tertiary qualification, or equivalent formal education, in design, psychology, business, technology or IT
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- Strong grounding in human centred digital disciplines
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- Extensive experience across UX, UI and user research within complex digital product or service environments
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- Expertise in experience strategy and end to end design
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- Ability to define, govern and evolve customer journeys across multiple touchpoints and channels
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- Solid hands-on design capability across web, responsive and mobile platforms
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- Exceptional attention to usability, accessibility, consistency and visual quality
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- Ability to integrate user research, data and insights into experience direction and design decisions
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- Experience using design systems to translate complex problems into scalable solutions
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- Experience working in Agile environments
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- Experience partnering with CX, Digital Product and Technology teams
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- Experience ideally within regulated or complex domains
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- Previous experience working with AI automation to leverage an uplift in process
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Core Competencies

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Demonstrates expertise in experience strategy, UX and UI design, and user research, with a strong focus on usability, accessibility, and design quality across digital products. Proven ability to lead design initiatives, integrate insights into decision-making, and collaborate with cross-functional teams in complex environments.

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Highest-signal resume keywords

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- Experience Strategy
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- UX Design
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- UI Design
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- User Research
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- Agile Environments
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Hard Skills

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- Human Centred Design
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- End-to-End Design
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- Design Systems
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- Usability
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- Accessibility
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- Responsive Design
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- Mobile Design
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- Data Integration
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- Customer Journey Mapping
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- Complex Problem Solving
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Soft Skills

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- Leadership
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- Coaching
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- Collaboration
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- Attention to Detail
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Continuous Improvement

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Certifications & Qualifications

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- Tertiary Qualification in Design
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- Tertiary Qualification in Psychology
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- Tertiary Qualification in Business
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- Tertiary Qualification in Technology
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- Tertiary Qualification in IT
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Industry Keywords

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- Digital Products
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- User Experience
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- User Interface
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- CX
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- AI Automation
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- Regulated Domains
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- Complex Domains
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- Design Practice
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- Experience Frameworks
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- Experience Guardrails
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📌 Senior UX Designer (Victoria)
🏢 Jobtailor
📍 Victoria