This is a Account Manager, Corporate role with Streem based in Surry Hills, NSW, AU

== Streem ==

Role Seniority - junior, mid level

More About The Account Manager, Corporate Role At Streem

⭐️ Love media, current affairs and building great customer relationships? ⭐️

Join Streem's Corporate Account Management team and help some of Australia's leading organisations get the most from our media intelligence platform.

Note: This is a relationship-focused role centred on customer success, onboarding, platform training and strategic support (not cold calling or new business development).

If you enjoy working with customers, solving problems and staying close to the news cycle, we'd love to hear from you!

About The Role

As an Account Manager, you'll own a portfolio of enterprise clients across a diverse range of industries. You'll become a trusted partner, helping customers maximise the value of Streem through proactive support, platform expertise and strong relationship management.

Working closely with internal teams, you'll advocate for your clients, identify opportunities to improve their experience and ensure they have the tools and insights they need to respond to the media landscape as it evolves.

No two days are the same, but you'll spend your time:

- Building trusted relationships with enterprise customers.
- Onboarding new users and delivering engaging platform training (virtually and in person).
- Configuring and maintaining client accounts, including creating keyword and Boolean searches.
- Helping customers solve challenges and uncover new ways to use the platform.
- Monitoring developing news and escalating significant media events when required.
- Producing reports, media summaries, transcripts and other client deliverables.
- Working closely with Product, Support and other internal teams to advocate for customer needs.
- Ensuring client requests are completed accurately and on time.





About You You're someone who enjoys working with people, takes ownership, and genuinely cares about delivering a great customer experience. You may currently work in Account Management, Customer Success, Client Services or a similar customer-facing role and be looking to build your career in a quick-moving SaaS business.

You'll ideally bring

- 1–2 years' experience in Account Management, Customer Success, Client Services or another customer-facing role (SaaS experience is highly regarded).

- Excellent relationship-building and communication skills.
- The ability to manage multiple priorities in a fast-paced environment.
- A proactive, solutions-focused approach to customer support.
- Confidence in explaining technical concepts to non-technical users.
- A genuine interest in Australian media, news and current affairs.

Bonus Points If You Have Experience With

- Media monitoring, media intelligence or social listening platforms.
- CRM systems, project management tools or Excel.
- Boolean search queries.
- Communications, Media, Journalism or Public Relations.

If you don't tick every box but think you'd be a great fit, we'd still love to hear from you! Why Streem?

Benefits

Headquartered in Surry Hills, Streem’s culture is built by our team’s passion for the media, energy and ambition for excellence. We’re a proactive crew who champion collaboration, life-long learning, and top-tier service delivery. As a part of the team, you’ll enjoy awesome benefits, including:





- ?‍? Catered lunches and a snack kiosk
- ? Bonus paid leave days (e.g. Birthday, Volunteering, Wellbeing and Blood Donation Leave)
- ? Generous parental leave scheme (i.e. Streem top-up)
- ? Hybrid and versatile working environment
- ? A dog-friendly Surry Hills HQ (just 5 minutes from Central).
- ? $2,000 Talent Referral Bonus
- ? $3,000 p.a.

Upskilling

Bonus

- ⭐ Corporate discounts, annual flu vaccinations, salary sacrifice options, novated vehicle leasing, and a complimentary subscription to Headspace Care.

If you have a background in account management, a passion for media and a desire to build meaningful client relationships, apply now! ⭐️ At Streem, we believe that the quality of our services is strengthened by the diversity of the people behind them.

As such, we’re committed to cultivating an inclusive workplace where different perspectives, backgrounds, and experiences are welcomed and valued.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Streem team will be there to support your growth.

? Please consider applying even if you don't meet 100% of what’s outlined ?

Key Responsibilities

- ? Establishing and maintaining client accounts
- ? Building client relationships
- ? Delivering platform training

Key Strengths

- ? Account management experience
- ? Client-facing skills
- ⏰ Time management skills
- ? Degree in relevant field
- ?️ Experience with media tools

- ? Excel and CRM proficiency

Why Streem is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to than just your resume. A Final Note: This is a role with Streem not with Hatch.

📌 Account Manager, Corporate (Sydney)
🏢 Hatch
📍 Sydney