About the role

Initially, this will be a part-time position offering approximately 25 hours per week, with the potential to transition to full-time hours once we relocate to our new premises. There is flexibility around working hours, making this role well suited to someone seeking school-friendly hours. The role may also offer the flexibility to work from home one day per week.

Key responsibilities

- Completing reconciliations in Xero
- Creating and sending deposit invoices
- Managing our CRM system, ServiceM8
- Booking jobs and sending customer confirmations
- Answering incoming phone calls and responding to customer enquiries
- Booking removals and transport jobs
- Providing professional customer service
- Managing the company Social Media account
- Supporting the Director with general personal assistant and administration duties
- Organising and booking truck repairs, servicing and maintenance as required
- Keeping job, customer and administration records accurate and up to date

About you

- Organised, proactive and confident managing a variety of administrative and customer-facing tasks
- Strong attention to detail and excellent communication skills
- Ability to work independently in a growing business
- Comfortable taking responsibility for your workload,



prioritising tasks and using your initiative to get things done without constant supervision as you will often be working on your own
- Basic accounts experience with previous experience using Xero (external accountant/book keeper available)
- Experience with ServiceM8 or another CRM/job-management system
- Administration, customer service & scheduling experience
- Strong organisation and time-management skills
- Comfortable posting business content to the companies social media pages
- Professional and friendly phone manner
- Confidence using Microsoft Office, Google Workspace and online systems
- Experienced with google adds (highly desirable)

About us Tommy's Transport is a fast-growing transport and removals company seeking an organised and reliable individual to support our Director and help keep our day-to-day operations running smoothly. This is an opportunity to join a supportive and hardworking team, take ownership of your role, and grow with the business as we relocate to a new office in the Balcatta or Landsdale area.

Benefits

- Flexible hours, including potential school-hours arrangements
- Work-from-home flexibility one day per week (role will be based at home till recent office is secured)
- The opportunity to make the role your own and grow with the business into an Office Management Role
- A friendly, practical and hardworking team environment

📌 Admin & Accounts Assistant (Balcatta)
🏢 TOMMYS transport and removals
📍 Balcatta