Role Overview

You provide friendly, fast system support for enterprise business applications used across the department and partner agencies. You work across first and second level support, focus on cloud-based applications, and support service delivery, upgrades, and continuous improvement in a large public sector environment.

Key Responsibilities

- Provide first and second-level support for enterprise business applications.
- Resolve incidents and requests with internal teams and vendors against SLAs.
- Develop and maintain process documentation and SOPs.
- Advise stakeholders on system improvements aligned to business needs.
- Support system upgrades, testing, maintenance, and change releases.
- Coordinate incident response and emergency support activities.
- Participate in on-call and rostering arrangements for after-hours support.
- Contribute to operational projects and system enhancements.
- Promote knowledge sharing, teamwork, safety, equity, and positive culture.

Highly Desirable Criteria

- Experience supporting laboratory system applications.
- Experience supporting MS SharePoint.
- Experience supporting MS Dynamics 365 and PowerApps.
- Experience supporting Atlassian applications.
- Experience participating in on call or rostered support.
- Exposure to enterprise cloud-based applications.




- Experience working within structured service management environments.
- Experience supporting large, complex public sector or similar organisations.

Skills and Experience

- Ability to manage priorities across multiple systems in a quick paced setting.
- Solid background in system support and administration.
- Understanding of business analysis and application design concepts.
- Ability to learn business processes quickly.
- Clear communication with technical and non-technical stakeholders.
- Solid adaptability and innovation during change.
- Opportunity to support modern cloud-based enterprise systems.
- Exposure to large-scale public-sector environments.
- Supportive team culture focused on learning and improvement.

Job Details

- Seniority level: Associate
- Employment type: Contract
- Job function: Information Technology
- Industries: Information Services

Contact

For a confidential chat, please contact Anissa on 0484 568 874 or via email at [email protected] and we would be more than happy to provide you with additional information and assist in the application process.

Please note that a National Police Check might be required as part of pre-employment screening.

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📌 Systems Support Officer (Queensland)
🏢 Exclaim IT
📍 Queensland