- Department Name Queen Victoria Building, Sydney
- City Sydney
- Postal Code 30600
- Country Australia
- Job Type Full time
- Industry Luxury Retail

About Us

Founded in 1934, Browns is a family-owned jeweller that crafts the finest diamond jewellery in South Africa. We focus on classic, timeless and sophisticated designs. Making us an iconic brand with a rich heritage.
We pride ourselves on offering quintessentially South African designs, crafted by South Africans for South Africans and the rest of the World.

Job Description

Leadership: Demonstrate strong leadership by setting a positive example, driving motivation, and nurturing the potential of your team

Business Management: Manage all functions of the boutique effectively, including but not limited to: operations, compliance, reporting and training

Deliver a Luxurious Client Experience: Provide world‑class, personalised service and support the team in building long‑term client relationships by leveraging available tools

Drive Sales & Exceed Targets: Lead from the front to drive sales, exceed targets and KPIs, whilst supporting your team in achieving theirs

Cultivate Lasting Client Relationships: Lead from the front by building and nurturing a loyal client base and coaching your team

Uphold Brand Excellence:



Personally represent the brand with sophistication and professionalism, whilst coaching your team to do the same

In-Store Experience: Responsible for boutique presentation and ensuring excellent standards are upheld through visual merchandising, standards and the client in-store journey

Requirements

Leadership Experience: 5+ years of retail management experience leading a team of 5+, with a proven track record of success in a store management role, ideally in jewellery.

Business Acumen: Strong business acumen, analytical skills, and a strategic mindset.

Sales Driven: Proven ability to drive sales and exceed targets in a luxury jewellery environment, with a deep understanding of client needs, and a passion for delivering exceptional service.

Client-Centric Approach: Exceptional interpersonal skills, with a commitment to creating memorable, personalised experiences for clients.

Presentation and Professionalism: Impeccable grooming and presentation to uphold the brand's luxury standards.

Languages: Fluent in English (written and spoken)

Availability: Adaptable to work retail hours, including weekends and public holidays.

Cultural Fit: Motivated by building highly effective teams and passionate about fine jewellery

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📌 Boutique Manager - Queen Victoria Building, Sydney (New South Wales)
🏢 Brownsjewellers
📍 New South Wales