Business Analyst | Field Service & Outage Management

Location: Melbourne

Engagement type: 6 Month Contract

Sector: Utilities and Energy

About the Opportunity

Our client is supporting a major utility organisation through a digital transformation program focused on field service and outage management.

We are seeking an experienced Business Analyst with Field Service Management and Outage Management expertise. You will connect operational business needs with technology solutions, helping improve outage response, field workforce productivity, customer experience, and operational efficiency.

This role will suit a collaborative Business Analyst who can work effectively with operational teams, subject matter experts, technology specialists, and delivery stakeholders.

Key Responsibilities

- Gather, analyse, and document requirements from stakeholders, subject matter experts, and operational teams.
- Facilitate workshops, interviews, and process-mapping sessions to identify business needs and improvement opportunities.
- Develop business requirements documents, functional requirements specifications, user stories, process flows, and use cases.
- Translate business requirements into clear functional specifications for development teams.
- Analyse and improve field service processes covering work order management, scheduling, dispatch, workforce mobility, and asset maintenance.
- Partner with field operations teams to improve technician productivity and service delivery.
- Support the implementation or enhancement of field service solutions, including SAP SAM or ADMS POAM platforms.
- Perform process modelling, gap analysis, and business process re-engineering.
- Create and manage user stories and delivery backlogs.
- Facilitate stakeholder workshops and support effective requirements management throughout delivery.





Required Skills and Experience

- Strong Business Analysis experience within utilities, energy, electricity, or field service environments.
- Understanding of Outage Management Systems and utility operations.
- Practical knowledge of field service processes, including:
- Work order management
- Scheduling and dispatch
- Mobile workforce management
- Service operations
- Robust requirements elicitation and documentation capabilities.
- Experience with process modelling using BPMN, Visio, or equivalent methods.
- Demonstrated stakeholder management and workshop facilitation skills.
- Experience producing user stories and managing delivery backlogs.

Technical Experience

Experience with one or more of the following will be highly regarded:

- OMS, FSM, GIS, SCADA, CIS, EAM, or ERP integrations
- APIs, data mapping, system integration, and workflow automation
- Agile delivery tools such as Azure DevOps or Jira

Desirable Experience

- Power BI
- SQL
- Microsoft Azure
- Dynamics 365
- Salesforce or comparable enterprise platforms
- Exposure to SAP SAM or ADMS POAM solutions

What’s on Offer

- The opportunity to contribute to a significant utility transformation initiative
- A role combining operational process improvement, stakeholder engagement, and technology delivery
- Exposure to complex field service and outage management environments
- The chance to help deliver measurable improvements across workforce productivity, customer experience, and operational efficiency

How to Apply

If you have strong Business Analysis experience across Field Service Management, Outage Management, or utility operations, please submit your CV outlining your relevant project and platform experience.

For a confidential discussion, contact:

Roberto Gonzales [email protected]

(phone hidden)

📌 Business Analyst (Melbourne)
🏢 Whizdom
📍 Melbourne