Taskforce Australia is seeking a proactive and customer-focused Business Relationship Executive - Customer Service. This role is ideal for someone who thrives on building strong relationships, resolving issues efficiently, and delivering exceptional customer service.

About Taskforce

Established in 2014 and now with a network of over 5,500 tradespeople nationally, Taskforce is Australia’s fastest growing trade solutions business.

Our business is founded on innovation, solid values, a collaborative culture and an industry leading proprietary software platform - a recipe which enables us to service national consumer brands, leading real estate brands and housing providers Australia-wide.

About the Role The primary purpose of the Business Relationship Executive (BRE) role is to deliver exceptional customer care to Rental Providers, Renters and property managers ensuring timely resolution of enquiries, efficient job coordination, and high-quality service outcomes across the Customer care team. You will manage a high volume of customer interactions — inbound calls, CRM tickets while maintaining strict SLA targets and contributing to continuous improvement across the business. This role is central to maintaining customer satisfaction, supporting stakeholder communication, and ensuring smooth day-to-day operations in line with Taskforce Australia's service standards.

Key Responsibilities

- Manage and resolve customer enquiries from Rental Providers, Renters and property managers via phone, email and CRM.
- Action and close CRM tickets daily in line with team targets and SLA requirements.
- Handle inbound and outbound calls and action voicemails within agreed daily targets.
- Coordinate and schedule compliance and safety jobs, including calendar management.




- Maintain accurate and up-to-date records in the Taskforce system.
- Collaborate with internal teams and external stakeholders to ensure smooth service delivery.
- Support real estate agencies in effectively using the Taskforce platform.
- Escalate complex issues to management when required.
- Contribute to continuous improvement initiatives across the BRE Care function.

About You

- Previous customer service experience in call centre environment (mandatory).
- Property or real estate experience highly regarded.
- Proven ability to triage and manage tasks within deadlines in a high-volume environment.
- Strong written and verbal communication skills.
- Excellent problem-solving and organisational abilities.
- High attention to detail and a professional approach.
- Ability to work well under pressure and within a team.
- Knowledge of rental regulations or the trade services industry is advantageous.
- Customer Service Focused: Committed to providing exceptional service across all channels — written, phone and face to face.
- Tech-Savvy: Comfortable with software systems and able to support clients using the Taskforce platform effectively.

- What We Offer

- Friendly and supportive team environment
- Stable office hours: 9:00am–5:00pm, Monday to Friday
- Office conveniently located close to public transport
- Direct exposure to senior leadership
- Team events and a positive workplace culture
- Immediate start available

Join Us Today:

This full time position is based in our Burnley office, a stone’s throw away from Burnley Station, M1 Monash Freeway Exit and Swan Street and Burnley Street.

To apply, please send your resume to [email protected]

This is an exciting opportunity to join a growing organisation where your relationship management skills will make a real impact.

📌 Business Relationship Executive - Customer Service (Melbourne)
🏢 Taskforce Australia
📍 Melbourne