- Local Government
- Melbourne CBD location
- $46.29 + Super
Local Government | Melbourne CBD | 3 month assignment
Your new company
Join a leading local government organisation dedicated to creating a healthy, inclusive and vibrant community. Working within the Community Wellbeing team, you will support a branch responsible for delivering services that improve the health and wellbeing of residents across all stages of life. This includes supporting programs and services relating to community health, family support, immunisation, maternal and child health, youth services, and services for older people.
Your new role An exciting opportunity exists for an experienced Support Officer - Health and Wellbeing to join a busy Health Services team based in the CBD. This team plays a key role in protecting public and environmental health through compliance activities, community education, health initiatives, and supporting legislation including the Food Act, Tobacco Act and Public Health and Wellbeing Act.
As the first point of contact for customers, you will provide high-quality administrative and customer service support to Environmental Health Officers and the broader team. Responsibilities include:
- Responding to customer enquiries and directing requests to the appropriate team members
- Providing professional customer service while handling sensitive matters with care and discretion
- Processing registrations, renewals, applications, transfers and property enquiries
- Creating and managing service requests through CRM systems
- Preparing correspondence, reports, spreadsheets, meeting documentation and general administrative support
- Maintaining accurate records and ensuring the efficient flow of information and paperwork across the branch
- Assisting with monthly and quarterly reporting requirements and KPI data collection
- Supporting finance administration, including receipting, petty cash and purchasing processes
- Contributing to continuous improvement initiatives and branch quality systems
This is a 3-month temporary assignment offering $46.26 per hour plus super, with an immediate start available.
What you'll need to succeed To be successful, you will have:
- Previous experience in an administration, business support or customer service position
- Strong interpersonal skills with the ability to engage professionally with customers from diverse backgrounds
- Excellent written and verbal communication skills
- High attention to detail and robust data entry accuracy
- Demonstrated experience managing competing priorities in a fast-paced environment
- Strong Microsoft Office skills, including Word, Outlook, Excel and PowerPoint
- Experience using CRM, records management or document management systems
- The ability to work autonomously while contributing positively to a team environment
- A proactive, solutions-focused approach to customer service and administration
Desirable:
- Local government experience
- Environmental health, regulatory services or community services administration experience
- Experience using Pathway or similar customer relationship management systems
A recent Police Check completed through Hays will be required.
What you'll get in return
- Competitive hourly rate of $46.26 + super
- Opportunity to gain valuable local government experience
- CBD location with excellent public transport access
- Supportive team environment focused on community outcomes
- Exposure to public health, regulatory and community wellbeing services
- An opportunity to make a meaningful contribution to services that support the local community
What you need to do now
If you're interested in this role, click 'apply now' to submit your updated CV. For further information or a confidential discussion about the opportunity, please contact Lauren Horne at
[email protected].
If this role isn't quite the right fit, but you're considering your next career move, we'd still love to hear from you for a confidential discussion about current and upcoming opportunities.
📌 Business Support Officer (Melbourne)
🏢 Hays
📍 Melbourne